Operations | Monitoring | ITSM | DevOps | Cloud

Every developer knows there are some utilities that are completely indispensable from their workflows. The programmer’s toolbelt, if you will. These toolbelts are usually different from person to person, but if there is one tool that everyone should use or at least know how to use, it is tcpdump. If you are unfamiliar, tcpdump is a tool that allows you to dump and inspect live network traffic being observed on a network interface.

In around 2003 I worked as a level one tech for a very large customer contact center (1,500 call center agents) for a major American hardware vendor. This was around the height of adware and other greyware hitting Windows XP.

The short answer? Right about now would be a good time to flip the switch if you’re still using a rigid and outdated legacy ITSM tool! Legacy ITSM tools are not built for the intermittent changes the world throws at us. The lack of performance and efficiency in legacy ITSM tools restricts organizations from keeping up with technology changes and growing the business.

Mattermost v5.37 is generally available today and is an Extended Support Release with a nine-month support life cycle. This release includes the following new features.

We’ve heard your feedback, and are excited to announce that users of Mattermost Cloud and Mattermost Self-Managed v5.37 or later can now get early access to Collapsed Reply Threads in beta! This feature has been a top priority for our team and is the most voted feature request on our idea forum. Given this is an early access beta, we highly encourage Admins and users interested in enabling the feature to review our documentation and known issues.

Sometimes the best way to understand something is to take it apart and see how it works. This blog post will help you take the lid off your Calico eBPF data plane based Kubernetes cluster and see how the forwarding is actually happening. The bonus is, unlike home repairs, you don’t even have to try to figure out how to put it back together again! The target audience for this post is users who are already running a cluster with the eBPF data plane, either as a proof-of-concept or in production.

On one hand, organizations are increasingly relying on web applications to engage customers and deliver value across multiple touchpoints. On the other hand, the complexity of web application environments has intensified significantly due to the prevalence of microservices architecture, content delivery networks (CDNs), and load balancing, among others. At the same time, end users expect a web application to be highly responsive, available around the clock, and accessible from anywhere on any device.

Automation in warehouses is a top priority for supply chain operators. In the last year, the COVID-19 pandemic increased consumer interest in e-commerce, and logistics companies added seasonal employees for peak seasons. UPS and Amazon each added 100,000 employees to keep up with this demand. And with demand continuing to rise, there’s little time to deal with any disruption to supply chain operations.

Slack is one of the most popular tools for communication and collaboration used by large enterprises as well as small organizations. One of the amazing features of Slack is its ability to work with other tools to provide additional functionality that would not be readily available otherwise. Catchpoint integrates with Slack to provide our customers with enhanced performance monitoring and incident management. In this blog post, we look at the recent updates in the Catchpoint-Slack integration.