Uptime monitoring has a direct impact on your organization’s ability to support end-users and deliver services. Not maintaining adequate uptime can interfere with business productivity and impact end-user satisfaction, eventually resulting in financial losses. Establishing uptime can be a challenging task since there are numerous factors that can act against it.
Change is inevitable but never easy especially in IT. IT professionals can relate to this statement. When it comes to ITSM, solid change management is a sign of maturity. Why is that? Among the ITIL processes, change management is the most difficult to get right, because it requires the right mix of process, people, and technology. There’s a lot of grey areas when it comes to implementing change management.
