Operations | Monitoring | ITSM | DevOps | Cloud

PromQL is a functional query language that’s meant for use with the Prometheus monitoring tool. In fact, PromQL is short for “Prometheus Query Language.” The point of this language is to make it easy for users to choose and collect time-series data in Prometheus, which can then be displayed in a graph or as tabular data in the browser for this tool. Get a free trial with MetricFire and start visualizing your data.

Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.

With so many brands and competitors out there, customers have an extremely high expectation for your customer service and care. Having a great customer experience (CX) team helps with client satisfaction, retention, and referral. All three of these are at the bottom of the marketing funnel and are key to growing your business. To truly understand your customers’ expectations, you must diligently study your CX and pain points.

Welcome to the first edition of Open Source Matters: our regular publication about the latest happenings in open source! Let’s dive into the news.

Here are the articles, videos, and tools that we’ve been excited about this May. We hope you enjoy these links, and we look forward to hearing what you’ve been reading in the comments or on the Interrupt Slack.

Welcome back! As we enter the halfway point of this five-part series, we’ll discuss Level 3 of the capability maturity model (CMM) and the role it plays in helping DBAs grow their organization and increase the functionality of their business. By now you should be familiar with the definition of CMM and the Information Maturity Model (IMMM). If you need a refresher, part one and two of this series cover the basics of the models and the overall benefits of following a maturity model.

You probably remember the Namespace Shadowing a.k.a. “Dependency Confusion” attack that was in the news a couple of weeks ago. I blogged back then about the Exclude Patterns feature of JFrog Artifactory which we’ve had forever and was always intended to protect you against those kinds of attacks.

Actor 1: “Hey, you got peanut butter on my chocolate.” Actor 2: “Well you got chocolate in my peanut butter.” This 1970’s ad campaign of “Two Great Tastes that Taste Great Together” put Reese’s Peanut Butter Cups on the map. Know what else makes a great combo? IT Service Management (ITSM) and IT Asset Management (ITAM).

The latest Verizon DBIR report is out and we all should realize, normal is not the new workplace. Picture this: You’re logging into the work account after a long weekend of gratitude, remembrance and maybe even getting to hug someone safely. Okay, we’re exaggerating a little but variations of this scene are playing out all over the country this week. You’re frustrated and you haven’t even gotten started on the work that piled up over the weekend.