Join Ivanti's Sirjad Parakkat and Peter Adams as they delve into the transformative power of generative AI in enterprise service management! This insightful session explores how AI can drive efficiency, improve productivity, and enhance engagement across your organization. Discover practical applications like incident classification, chatbot functionality, incident summarization, and knowledge article creation.

The conversation covers the challenges of vendor selection and investment decisions, focusing on making effective bets with a few vendors. It discusses the decision-making process for strategic vendors and investments, highlighting the importance of market needs and focus on high growth markets. Criteria for selecting vendors based on technology and people alignment are explained, emphasizing the importance of selecting a few vendors to build a relevant turnkey solution. The process of initiating the selection process is also explained.

Introducing Charmed OpenSearch – an enterprise solution for OpenSearch with advanced automation features, multi-cloud capabilities, and comprehensive support. OpenSearch is an open source search and analytics suite that developers use to build solutions for search, observability, security analytics, generative AI projects, and more. Charmed OpenSearch builds on this foundation with additional enterprise-grade capabilities that can help you spend less time on operational tasks and more time on high-value data and analytics projects.