Operations | Monitoring | ITSM | DevOps | Cloud

Learn how service owners can leverage PagerDuty Runbook Automation to streamline common asks from their internal business users. This demo introduces an example where an account manager requests for a customer portal name to be changed.

Learn how a service owner of an internal service can leverage PagerDuty Runbook Automation to provide end-users with secure access to self-service mechanisms to allow them to get answers to questions without needing to interrupt or assign tickets to service owners.

Learn how to PagerDuty Runbook Automation allows you to Trigger Rundeck jobs within JIRA to pull information from various sources to pass requested information back into JIRA.

Learn how PagerDuty Runbook Automation enables developers and service owners to equip other engineers, such as operations engineers or other developers with mechanisms to help them support their services. Service owners can allow other team members to help them in supporting their services via automated runbooks that enable others to apply short term fixes–reducing escalation to service owners.

The UI-based Ruleset Designer helps users better visualize potential pathways according to step rules and conditions. Leverage the Rundeck GUI to design Rulesets, generate the rules automatically, and easily view how your jobs will progress based on rules and conditions set for each step.

Share Insights through Slack on an ad hoc basis to improve collaboration and shareability. Drop links to specific filtered views from insight tables and have summarized view unfurl in slack (in both DMs and channels) for immediate value.