Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the final article in this Unity series where we are developing a Unity game.

If you talk to any Service Desk agent, they will agree there has been an explosion in IT tickets since the transition to remote and hybrid work. Even now, there are growing challenges preventing them from being able to reduce IT incidents. In the last year, average ticket volume has risen by 16% since the pandemic, stressing already overtaxed help desk agents. This increase in tickets has led to wasted resources, poor IT service delivery and frustrated employees.

I’m Phillip, a product manager here at Honeycomb. After eleven-ish months of working on our product, I totally understand observability, right? ...Kinda? Sorta? Maybe? I'm not sure—but, I have been sitting in this space long enough to be a little better than clueless. Here's my guide on the topic. I hope it helps, especially if you’re passionate about exploring alternative ways you or your team can manage today’s cloud-native applications.

Ever since CircleCI introduced webhooks, I have been excited about the possibilities this new way of integration opens up to developers. I decided to try out one of the use cases described in the webhooks documentation. This use case involves transmitting information about build-pipeline workflows into an Airtable database. The data piped into Airtable forms a log for you to monitor your workflows and you can go as far as designing graphs and other visualizations to analyze the build data.

Gartner breaks down modernizing I&O into five key focus areas you won’t want to miss. Unsure of how to keep-up with infrastructure reliability in an ever-changing, hybrid world? With so many cloud infrastructure and platform services (CIPS) available, do you find yourself asking, ‘How can I make sure my data center infrastructure and its operations are maximized and successful?’ If you are feeling a little challenged in any of these areas, this report will be informative.

I love what we are building here at Shipa, and I couldn’t be more proud of all the great things the team is constantly delivering, but one thing I like is having personal projects. These help me keep up to date with technology and learn new things. I try to keep the investment in those projects at a minimum and under control. That goes across both the timing and the resources invested. My most recent project is related to the experience when defining cloud-native applications.

Stackify earned top honors for the 4th year in a row from SD Times for Performance Monitoring. This year’s SD Times 100 looks at the best of the software development companies from how they performed in 2021 — a year like no other due to … Improve Your Code with Retrace APM Stackify’s APM tools are used by thousands of.NET, Java, PHP, Node.js, Python, & Ruby developers all over the world. Explore Retrace’s product features to learn more.