A combined ITSM and ITOM approach can make your business more resilient and proactive in three ways. We’ll start with a stat that most anyone will appreciate: In the average enterprise, about 60% of incidents are generated by machines (servers, storage, network routers, etc.) instead of people, ServiceNow research finds.
Every business has a CEO. And especially in today’s environment, most CEOs face challenges. Business continuity, employee productivity, customer service, to name a few. If they didn’t know it before, COVID has made CEOs realize that outdated, offline processes are slowing them down, frustrating employees and customers, and costing them too much. With winter approaching in half the world, one could say CEOs feel they’re being left out in the cold.
Splunk Cloud’s ecosystem of apps and technical add-ons boasts a comprehensive set of input sources that enrich customer data insights. Many of these inputs reside in Cloud contexts, such as AWS, Salesforce, Azure, GCP, and many others. The Inputs Data Manager was introduced to aid the ingestion of these cloud data sources. As a result, in many cases, customers no longer need to host their own infrastructure to run scripted and modular inputs.
Welcome to Raygun APM. Raygun’s modern Application Performance Monitoring (APM) beats traditional solutions by providing actionable, developer-level insights into server-side performance issues. In this article, you’ll learn how to set up Raygun APM to be the most effective, plus a few key features that we recommend.
Welcome to the second part of our three-part blog series on leveraging analytics to deliver an exceptional end-user experience. In the last part, we discussed two key points: how to gauge the effectiveness of your support forms using analytics, and how to pick the right metrics that focus on customer satisfaction. In this part, we’ll discuss the next two ways analytics can help you deliver an exceptional end-user experience.
From containerized workloads to microservice architectures, developers are rapidly adopting new technology that allows organizations to scale their products at unprecedented rates. In order to make sense of these complex deployments, many teams are abstracting applications away from the environments in which they run. Because of this trade-off, developers and security teams lose the access to the unified context from infrastructure to application needed to fully secure their services.
