Operations | Monitoring | ITSM | DevOps | Cloud

In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).

InvGate Insight was added to the latest version of Gartner’s Voice of the Customer for Software Asset Management Tools Report. The inclusion is a recognition of the tool’s usefulness for this particular practice. The Voice of the Customer is based on peer reviews and currently features eight vendors. Keep reading to learn more about this report.

Are you juggling too many different types of network monitoring dashboards at once? If you're using software-defined networks (SDNs) and also managing traditional networks, it can be quite challenging to monitor them both at the same time since you need to remember which tool is responsible for monitoring which network and keep switching between them. Doing this can be a real hassle, but worry not!

Multi-step synthetic transactions, also known as multi-step transactions or multi-step scripts, are automated tests that simulate complex user interactions with a website or web application. Unlike a single-step transaction (like page load), multi-step transactions involve a series of sequential steps or workflows that mimic real-world user journeys.

The average data breach already costs organizations $4.45 million, and it appears that damages will only become more expensive as time goes on. In fact, one report found that cybercrime will cost the world $10.5 trillion by 2025. While organizations can’t necessarily prevent hackers from targeting their systems, they can take proactive steps to strengthen cybersecurity and develop incident response plans that enable them to keep bad actors at bay and swiftly address incidents whenever they occur.

Optimize data infrastructure with the power of AI. Upgrade open source data services and reduce costs with self-service BYOC on AWS. The Aiven team strives to enhance our platform with new features to enable organizations to innovate rapidly and manage their growing data infrastructure efficiently. In case you missed some of our newest product news, we’ll take a glimpse here so you can discover our latest developments!

Proper backups are universally acknowledged as essential, yet they grow increasingly tedious and prone to error as DevOps complexity escalates. While some managed database services offer automated backup solutions, the scope of your backup requirements is likely to expand as the business and products scale. There's a considerable chance you'll find yourself hosting your own databases or stateful services, a task that can seem daunting in its demand for precision and reliability.