Recently, a top consulting firm’s VP, of IT Operations, managing 80K endpoints asked: “What shall we do to Drive down the Service Desk cost by 30%?” This doesn’t come as a surprise. In fact, we’ve been hearing this question from many IT teams lately, across all industries. EUC managers know that reducing Service Desk costs will directly impact employee satisfaction and result in an increase in escalations.
In today’s Digital Workplace, Managing Hardware assets efficiently is every IT team’s mandate. Despite the uptick in the adoption of virtualization in various client-side components including end users’ desktops, Their PHYSICAL DEVICE – still plays a significant role in the overall digital experience and their Productivity. However, when it comes to Managing and Upgrading these Devices, most organizations decide to replace the device based on their age.
Here’s why Scout APM prevents Program Outages and supports your business with smooth operations We all know how we feel when there is a power outage. Think about that feeling for a user using your web application that is not working. Frustrating, huh? Well, the statistics out there are also swinging toward your defense. It was found that only 6% of customers using your application are willing to stay loyal to you after an outage, and 78% would just take the business elsewhere.
Professional services automation can play a pivotal role in the delivery of services. It is a technology platform that enables organizations to streamline and automate all areas of their professional services operations, including project management, customer support, billing and invoicing, resource management, and reporting.
DevOps isn’t a sprint, it’s a marathon without a finish line in sight. Developers and IT teams join forces throughout the product life cycle, even in production, to achieve and maintain high-quality software that users love. It’s simple, and it works. In fact, according to Statista, DevOps/DevSecOps is the most practiced software development methodology globally, used by 35.9% of software development teams.
Recruiting potential job candidates is a huge challenge that IT companies are facing right now. With the tech unemployment rate down to 1.7%, hiring is extremely tough and competitive. Splashtop’s 2022 State of Remote Support Market Trends Report found that 94% of responding organizations have dealt with difficulty in hiring, retention, and skill shortages this past year. What’s more, two-thirds of help desk teams are feeling stressed and burned out.
Ricardo Liberato is a consultant building solutions for corporate clients using the power of the Grafana ecosystem to tackle problems beyond the data center and into the business realm. Since 2006, I’ve been consulting for a Fortune 100 life sciences company building increasingly powerful observability solutions. We started with custom-built solutions, migrating to Grafana and Prometheus back in the Grafana 3 days.
