Operations | Monitoring | ITSM | DevOps | Cloud

Making your customers happy is essential in any industry, but it’s imperative for online businesses because the competition is only a few clicks away. If you want your customers to be satisfied, providing them a great user experience is essential. This is easier said than done, however. There are many approaches for organizations wanting to improve their user experience, and picking the right one can become overwhelming. We’re here to help.

Understanding modern software applications isn’t just a question of what; it’s also a question of why. Why do we choose to use a particular technology? How does that technology serve the overall business needs? And when you have a problem, how do you figure out what’s wrong? If you’re in the position of trying to understand a modern software application for the first time, these questions can seem unanswerable.

The old saying goes like this: “If you don’t measure it, you can’t fix or improve it.” This reflects the obvious notion you can’t measure what you don’t monitor. But this isn’t where the story ends—it’s vitally important to choose, carefully and deliberately, what one measures and monitors. It’s also important to understand metrics in the overall context of an organization’s environment and goals.

Although writing better queries and building the right indexes are important parts of improving database performance, building clear database documentation can also contribute to this goal by helping you understand your database architecture. Painting a clear picture of the structure of your database gives you insight into your data flows and helps you identify redundant data and clarify business processes.

The United States Government equates cybersecurity with national security. That’s the crux of the recent Executive Order that will mandate that not only must software applications be vetted, but there will be upcoming regulations on providing all of the components that make up the software. As section 1 notes: “prevention, detection, assessment, and remediation of cyber incidents is a top priority and essential to national and economic security.”

There is no doubt that a virtual RSA is not the same as catching up with colleagues and partners over great food, and of course meeting up at the W Bar. The good news is we all have or are adjusting to working remotely and we didn’t have to travel to hear what the industry luminaries think, or what our peers are saying they can do to keep the world safe.

For me, it’s been 20 years since eG entered the US marketplace-at that time, I was one of their first customers and have remained close to them ever since. For a company to survive two decades in an unbelievably complex and competitive performance monitoring landscape is no small feat, and I believe we are still a ‘gem’ in an often confused and fragmented marketplace.

The question is (probably) older than monitoring itself: Who monitors the monitor? While Icinga comes with countless options to monitor a wide range of devices and applications, at some point you will ask yourself how you can observe if Icinga itself is having errors.

Big data analytics help organizations use data to explore both new and improvement opportunities. Whichever cloud data platform you choose, there are two data storage technologies you will want to understand. Data warehouses and data lakes are the two dominant data solutions commonly used for defining how an organization stores, queries, analyzes, and reports on big data. This post will define what a data warehouse and data lake are, how they work, and their differences.

In this article, we will introduce you to the new Pandora FMS Roadmap for the next 24 months (June 2021 – June 2023). For its creation, we had the participation of our clients and partners, who, through a survey, helped us choose all kinds of features and their priority. It’s been really satisfying for us to complete this challenge, as it was one of those enthusiastically proposed among our closest goals.