Operations | Monitoring | ITSM | DevOps | Cloud

When making changes to applications these days, it’s hard to understand and predict the impact of those changes before you deploy. API connections are multiplying, and with new cloud platforms such as containers/serverless, it only add to the complexity. Some people have trouble remembering whether they closed the garage door or turned off the coffee maker. Can you remember all the details of your latest API contract change? Let alone who would be impacted and needed to be notified?

‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.

The goal of management is always to ensure productivity and the fulfillment of preset objectives. But having so many employees working remotely because of current global circumstances or corporate policies makes performance management challenging. Here we have keys to managing individual performance remotely. None of these keys involve cracking a whip for getting the level of performance you want.

We recently ran a quick poll where we asked the audience, “When an IT incident occurs at your company, what TV show does it most resemble?” Twenty-three percent of respondents told us that CSI: Crime Scene Investigation resembled them the most. We needed to dig into that a little deeper. Let’s walk through the typical steps of figuring out the root cause, in CSI fashion: Photographs are critical in the world of CSI.

Hey, here’s some exciting news worth sharing near and far. Industry research firm IDC has positioned Ivanti in the Leaders category in its 2020 IDC MarketScape for Worldwide UEM Software report. This follows on the heels of Gartner placing Ivanti as a Leader in the Gartner Magic Quadrant for IT Service Management Tools in October 2020.

Two weeks ago, Icinga 2 Config Sync: Behind the Scenes explained how the config sync in Icinga 2 works and how you can look behind the scenes. Today, we will put our knowledge from that post to the test and try to manually replicate the config sync. The most important takeaways will be recapped in this post, but if you are interested and have the time, the other post is also worth a read.