The recent release of Grafana 8.5 marks the start of enabling the jump from traces directly to Splunk logs. It’s a big leap that now allows you to draw a straight line between your traces — whether they are coming from Tempo, Zipkin, or Jaeger — to even more third-party logging data, all from the comfort of your traces view. Previously, the Grafana trace to logs enablement included only Loki logs.
Helpdesk support software is used by organizations of all sizes to effectively manage support requests from customers. When support teams have access to the right tools, they can elevate customer experiences and inspire retention. Investing in robust helpdesk support software is a no-brainer for your organization. The question is, what are the best practices for implementing helpdesk support software? Typically, support teams already have firmly established workflows and processes in place.
Not everyone knows that for quite some time now, as part of our website, we have been providing free tools designed for anyone who runs and promotes their own website. No matter if it’s a blog, a company website, an online shop or a SaaS application – everyone will find something useful here. Over the years we have gathered more than 10 tools, so we decided to remind you about them – or inform you if you don’t know them yet.
Today’s organizations are adapting office spaces and technology to meet the needs of a hybrid workforce. Microsoft is leading the way, bridging the gap between people working remotely and those in the office with the Microsoft Teams Meeting Room solution that allows everyone to be seen, heard, and fully participate from anywhere.
