Operations | Monitoring | ITSM | DevOps | Cloud

Website down. Two words that cause panic in website owners far and wide, especially if they have thousands, if not millions of people, using their website on a daily basis. But it’s not as rare as most people think, even the biggest of companies find themselves in the deep depths of website downtime hell. The impact? Loss of revenue for starters, followed up by your competitors who are online getting your customers’ attention, bad SEO rankings, and lack of customer satisfaction.

How often do you check your event log monitor for potential security breaches? Did you know that many potential security breaches, events, and other problems are logged to event logs? Unfortunately, even the most skilled IT professionals have a hard time making sense of what to watch for that could indicate security issues or even a potential breach until it is too late. Event logs contain a ton of information that can be useful.

We have identified what website defacement is. We can all agree that it has the potential to have long-lasting effects on your brand image, if not prevented. Your website can be left inaccessible, and a security breach can make you lose trust among customers who entrusted you with their data. It can also impact search engine rankings and traffic.

The world of work looks vastly different than it did one year ago. Where we work and how we work have been decoupled and many of these changes are here to stay. Creating a great employee experience has become a key competitive differentiator and extends beyond HR into legal, workplace services, and more.

This week marks one year since ServiceNow sent employees home to shelter in place. During that year, the world changed and the demands and expectations of our customers forever changed with it. I’m proud that ServiceNow was there to help our customers survive and thrive.

You might’ve noticed that things are looking a bit different in your account lately. We’ve been gradually rolling out updates to your dashboards and menus over the last months, and we will continue to improve the coming period. With these updates, we are upgrading the way you interact with Uptrends, so you can find stuff faster and visualize your data more easily.

A ransomware attack is a bug that we can’t shake off. Or perhaps, it can even be called a shape-shifter that somehow finds a way into networks, no matter how many armed sentries you’ve deployed in and around your perimeter. The line between ransomware and a data breach is slowly fading. Threat actors prefer ransomware over other modes of attack because they work.

Since June 2020, when we launched the new Monitive, we have the same monitoring network of 8 locations. It’s time to expand. The current locations are VPS servers from DigitalOcean and Linode. I like to mix it a bit, so that we don’t rely on a single provider, but not too much, since the administrative overhead of managing dozens of providers is another lesson learned in 10 years of uptime monitoring.