Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.

ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Webinar recording explaining who is Cookdown and a demo of Easy Tune + Easy Tune PRO including time of day alerting

One of the biggest pains in the life of a Citrix administrator is being called to troubleshoot a problem after it has occurred and end users are impacted. Every minute taken to diagnose the cause of the problem and to resolve it costs your organization dearly - lost productivity, reduced user satisfaction and increased operations costs.

AI and ML adoption in the enterprise is exploding from Silicon Valley to Wall Street. Ubuntu is becoming the premier platform for these ambitions — from developer workstations, to racks, to clouds and to the edge with smart connected IoT. But with new developer trends comes a plethora of new technologies and terminologies to understand.

Your Kubernetes clusters need ongoing attention to stay healthy and perform at their best. Rancher 2.2 monitors, manages, backs up, and restores Kubernetes clusters. It features new tools for controlling applications deployed across multiple clusters, plus a host of new flexibility around ongoing operations. With solutions for edge, multi-tenant, and multi-cloud clusters, Rancher eliminates redundant work, lightens the workload of operations teams, and increases the reliability of Kubernetes clusters and the applications they run.

Helm Charts have proven to be very useful for developers looking to create repeatable deployments of their applications. Rancher, with its built in Helm interface, allows developers to deploy their applications using Helm charts. This training will go over using Rancher's pre-provisioned catalog apps, as well as demonstrate the creation of metadata for custom catalog apps to provide the Rancher questions interface to users who wish to deploy their own Helm Charts.

Learn how to support a continuous adaptive risk and trust assessment (CARTA) approach leveraging accurate Kubernetes flow logs. 5-tuple logging is commonly used to monitor and detect anomalies and produces unreliable data that cannot accurately identify anomalies nor prove enforcement of security policies.

Learn how Anomaly Detection supports, what Gartner has termed, a continuous adaptive risk and trust assessment (CARTA) when building a CaaS platform using Kubernetes. Anomaly Detection expands the zero trust network security model and continuously assess the application and network risk that enables adaptive policy adjustments.