Operations | Monitoring | ITSM | DevOps | Cloud

atlassian

The change-maker's guide to pitching your project idea

Aug 28, 2020 By Sarah Goff-Dupont In Atlassian
This is it! This is the project you’ve been waiting for. The one that’s going to define your career and challenge you and totally transform “the way things are done around here.” The project your team will point to five years from now as the inflection point that ushered in a new era of awesome. If, that is, you can get the project approved, prioritized, and properly resourced.
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From VMware to Charmed Openstack

Aug 28, 2020 By Canonical In Canonical
Over the last decade, organisations have started virtualising their IT workloads and migrating from legacy monolithic infrastructure to cloud environments. Many choose VMware as a provider for their virtualised infrastructure. However, because of the costs associated with VMware licencing, support and professional services, many are not able to meet their primary goal - significantly reduced TCO. In search of alternative solutions, organisations have recently started exploring other platforms such as OpenStack.
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User Experience platform at a fraction of the cost: germainAPM

Aug 28, 2020 By Germain UX In Germain UX
germainAPM platform allows teams to quickly and cost-effectively lower churn rates and improved user experience. germainAPM monitors and improves User Experience, Process and Technology Performance, in real-time, 24x7. germainAPM is often used to fill-in the gaps of other major APM/BPM/DEM/automation platform since it is so flexible and customizable. Some of the greatest features that germainAPM offers: User Replay feature, Automatic Root-Cause Analysis of issues, Distributed Transaction Tracing, Business Process monitoring/insight, Alerting, Proactively Issue Detection, Automatic Issue Resolution, Tuning Recommendations.
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solarwinds

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

Aug 28, 2020 By Liz Beavers In SolarWinds
Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.
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alertops

5 Ways to Improve On-call Management (So Nothing Falls Through the Cracks)

Aug 28, 2020 By AlertOps In AlertOps

Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. Bonus Material: Advanced Escalation Example PDF To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one another.

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