Operations | Monitoring | ITSM | DevOps | Cloud

Monitoring your own infrastructure with open-source Graphite and Grafana

An infrastructure, especially if it is scalable, can become extremely complex to visualize and observe. If something goes wrong, it would be difficult to fully understand the problem without a great data monitoring strategy. Information related to CPU, RAM, and statistics about SSH or HTTP servers are critical to understanding the performance of your web-application.

How To Identify Network Issues with Traceroutes | Obkio

When looking at a Traceroute, there's usually two important values for each hop or router: Latency Packet Loss Latency: Refers to the time difference between the time when a packet was sent and when a response was received. The latency between two hops can be affected by a number of things such as: To qualify the latency in a traceroute as good or bad, you should analyze historical traceroutes.

Beyond SLAs: Getting to the Core of Service Delivery With XLAs

As a consumer, you most likely can agree that the overall experience in the buying process is equally, if not more, important than the product or service itself. Forbes actually says 73% of consumers say a good experience is key in influencing their brand loyalties. A haircut, a fancy meal, or a new pair of shoes were nice, but what if the hairstylist, waiter, or sales associate was rude to you? What if they weren’t attentive and treated you as if you were dispensable to the business?

Designing a flexible non-SQl query language without reinventing the wheel

There are tons of query languages. Yet, another query language was invented: the StackState Query Language, or STQL for short. Perhaps this raises some questions. Such as: Why did we not choose to implement SQL? Did we reinvent the wheel? How did we balance the complexity of the language against the time to implement the language? What's the learning curve of this new language? Let me share with you our novel approach.