Customer expectations and competitive responses to trends evolve faster than the technology your enterprise relies on. That means your ability to adapt faster than the competition and satisfy customer demands is your edge in a competitive marketplace.
Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.
Today, it’s difficult to compile a list of all the managed infrastructure you have across your global estate. It’s even more difficult to collect all of the properties and values that make up that infrastructure, such as operating systems, enterprise licenses, networks, disks, mount points, data centers, regions, patch states, hypervisors, and so much more. Nevertheless, it’s ever more critical to have this information at your fingertips.
The Puppet Developer Kit was launched in 2017 to help our users develop high quality modules faster and over the years, it has seen regular development towards that goal. It was designed to be a single install that would provide everything you needed to write, lint, test and publish a Puppet module — and for the most part, that's what it did.
This past June, Puppet launched Puppet Practice Labs — free, hands-on, interactive tutorials you work through right in your browser — no downloads required. We launched with four step-by-step how-tos on using Puppet Enterprise and Bolt. Feedback was overwhelmingly positive. The biggest request we heard? More, please. Good news! We have a whole slew of new Puppet Practice Labs in development. We want to give you a sneak peek, but there’s a catch.
The #LifeatTorq Team Spotlight is a Q&A series dedicated to the talented and generally kick-ass team that form the foundation of our growing company. Today we are spotlighting Leen Neuman, a Front End Engineer at Torq, based in our Tel Aviv office.
Following on from my last blog, which looked at some of the tips and tricks our partners found most useful during my Empower MSP 2021 course, here are some more sessions I wanted to highlight.
