Operations | Monitoring | ITSM | DevOps | Cloud

Can AI Eliminate IT Tickets? Exploring the Future of Automated IT

May 23, 2025 By Resolve In Resolve
What if IT issues could be resolved before a ticket is ever created? In this episode of Tech Transformed, Sean Heuer, CEO of Resolve Systems sat down with host Shubhangi Dua of EM360Tech to explore the groundbreaking concept of Zero Ticket IT. Heuer explains it's not about solving tickets faster—it's about eliminating the need for them entirely. Together, they dive into how agentic AI and intelligent automation are reshaping the future of IT operations, moving away from reactive models and towards seamless, proactive resolution.
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resolve

Automation KPIs That Matter: How IT Leaders Measure Real Impact

May 20, 2025 By Sean Heuer In Resolve
We work in a digital landscape where IT teams are expected to move faster, scale smarter, and deliver flawless digital experiences, automation is no longer optional; it’s foundational. But while most organizations have started down the automation path, far fewer can answer the critical question: How do we measure success? The problem isn’t just a lack of metrics. It’s that the wrong metrics are still steering the ship.
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cfengine

CFEngine 3.26 released - Admin

May 20, 2025 By Ole Herman Elgesem In CFEngine
Today, we are pleased to announce the release of CFEngine 3.26.0! Being a non-LTS (not supported) release, this release allows users to test the new functionality we’ve been working on before it arrives in an LTS release later this year. The codename for this release is a bit different, as it is named after a new feature introduced, and what it eliminates - the admin user.
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resolve

Automation Mistakes: The Anti-Patterns Holding IT Back

May 13, 2025 By Sean Heuer In Resolve
In a world where AI and automation are redefining enterprise IT, there’s one harsh truth that often gets overlooked: most automation initiatives fail before they begin. Not because the technology isn’t ready, but because the strategy isn’t. Too often, teams fall into well-worn traps—automation anti-patterns—that stall progress, waste resources, and fail to deliver meaningful impact. Let’s call them what they are: automation mistakes.
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cfengine

Package signing and verification

May 12, 2025 By Vratislav Podzimek In CFEngine
Disclaimer: This post focuses on Debian-based and Fedora\/RHEL-based distributions and packaging. Everybody using a GNU/Linux distribution most likely knows that packages used by the given distribution are somehow signed and such signatures are somehow verified. Usually, this knowledge comes with the first requirement to import some key when an extra package repository is being added to the system (the standard repositories of a distribution use keys that are present and trusted by default).
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splunk

Business Process Automation, Explained

May 12, 2025 By Shanika Wickramasinghe In Splunk
Business process automation no longer sits on the sidelines. What was once an emerging technology is now the engine behind modern business operations. In fact, around 60% of companies already use automation tools in their workflows, according to Duke University. This is not just companies — developers are also contributing to this shift by adopting low-code, no-code, and digital process automation platforms. These new tools remove barriers that once slowed innovation.
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puppet

Securing the Software Supply Chain: Why It's More Important than Ever

May 12, 2025 By Puppet In Puppet
The software supply chain has become the backbone of modern IT environments. It powers applications, underpins operational processes, and drives innovation within organizations across industries. Securing the software supply chain has moved from a peripheral concern to a central element of cybersecurity: The vast network of code, dependencies, integrations, and third-party tools that comprise the supply chain is increasingly under siege from cyber threats and at risk of exploitation.
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pagerduty

Are You Getting the Full Value from Your Automation Strategy? Here's How to Find Out

May 9, 2025 By Joseph Mandros In PagerDuty
Take our maturity quiz today and see where your automation maturity stacks up! Let’s call a spade a spade: Automation isn’t just a “nice to have” anymore. Automation is business-critical for speed, scalability, and resilience. It’s a mechanism of survival in today’s hyper-modern state of business. But the reality is that not every team is on the same page when it comes to automation.
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resolve

From Firefighting to Future-Building: The Human Journey to Zero Ticket IT

May 8, 2025 By Mor Peter In Resolve
In today’s era of AI-powered transformation, the excitement around automation is palpable. Technology leaders race to deploy AI agents, build self-healing systems, and create digital environments that seem almost magical in their seamlessness. But amid all the buzz about automation and efficiency, it’s crucial we don’t lose sight of the most powerful force behind any successful transformation: people.
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RITA Demo

May 8, 2025 By Resolve In Resolve
Watch a demo of RITA, the first AI Agent powered by Resolve Actions. RITA brings smart, real-time assistance to IT ticket handling, where delays often occur. From auto-populating ticket fields and translating user inputs to generating new knowledge articles, RITA enhances the efficiency and accuracy of every support interaction.+ Increases first call resolution rates+ Scales your service desk capacity while retaining quality.
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