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puppet

Open Source Automation Tools: Popular Options & How to Choose the Right One for Your Needs

Jun 9, 2025 By Puppet In Puppet
When looking at the broad landscape of IT automation tools, you’ll find dozens (if not hundreds) of tools that seem like viable solutions to your automation needs. Almost all of those tools can be broken down into two categories: Open source automation tools and commercial automation tools. (Open source automation tools with a commercial offering are still considered open source, even if the commercial edition has a price tag.)
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Watch Automation in Action - Live! (June 2025)

Jun 5, 2025 By Resolve In Resolve
Tired of endless alerts, escalating ticket volumes, and constant firefighting? It’s time to take back control. Join our next live demo to see how the Resolve platform orchestrates workflows that actually work! Reduce noise, slash resolution times, and free up your IT and network teams to focus on what really matters. We’ll show you how Resolve can: Get an exclusive, behind-the-scenes look at how automation and orchestration can help you scale your operations efficiently.
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resolve

AI Service Desk Showdown: RITA vs. Legacy Chatbots

Jun 3, 2025 By Ari Stowe In Resolve
Over the last decade, IT teams have leaned on chatbots to manage rising support volumes, aiming to deflect tickets and lighten the burden on overworked service desk agents. These legacy chatbots served a purpose—but today they’ve hit a wall. Static responses and script-based flows can’t keep pace with the expectations of modern digital workers or the dynamic needs of enterprise IT. That’s where a new kind of intelligence emerges.
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puppet

System Hardening Explained: Types, Techniques, Examples & Mistakes to Know

Jun 2, 2025 By Robin Tatam In Puppet
The broad umbrella of today's IT security includes standards, tools, technologies, and human practices that reduce risk and protect your systems. System hardening is one conceptual catch-all for those components of IT security — but what does system hardening mean in relation to your actual day-to-day operations? And how do you achieve system hardening without burdening your whole team?
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The Key Differences Between Manual and Automated Mailroom Operations

The Key Differences Between Manual and Automated Mailroom Operations

May 30, 2025 By OpsMatters In OpsMatters
Mailrooms have evolved significantly in recent years, transitioning from traditional manual processes to automated solutions. This shift has transformed how businesses handle incoming and outgoing mail. Understanding the differences between manual and automated mailroom operations can help companies optimize their processes, reduce costs, and enhance productivity.
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resolve

The Future of IT Operations Is Zero Ticket

May 27, 2025 By Sean Heuer In Resolve
For years, IT teams have lived and died by the ticket. Every incident, every request, every change: logged, routed, triaged, assigned. We built entire platforms, teams, and workflows around this idea. But the IT environment has changed. Complexity is exploding. Expectations are rising. And the ticket? It’s become a bottleneck. If you’re in IT operations, you already feel this. The relentless volume. The alert fatigue. The rising MTTRs and missed SLAs. The pressure to do more with less.
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Avantra

Extreme automation and the SAP Cloud ERP journey

May 26, 2025 By Brenton O'Callaghan In Avantra
Cloud ERP arrives as the new holy grail of ERP architecture: a composable, flexible and scalable collection of core business services working together to meet enterprise ERP needs. Of course, getting there for a large enterprise with significant existing complexity across legacy SAP implementations isn't a trivial task. Much has been written about S/4HANA migration, but less explored are the benefits of automation solutions used for the regular operations of SAP to migration projects. These solutions offer a number of accelerators and benefits to migration projects and SAP teams, so it is worth exploring.
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