Operations | Monitoring | ITSM | DevOps | Cloud

Over the past year, we’ve talked to people building and operating the next generation of applications. Across the map, we saw cloud-native applications built upon an ever-increasing number of public cloud infrastructure APIs, tools, and managed services. Modern infrastructure lets anyone create automation, not just a few gatekeepers. This shift is powerful, but comes at the cost of complexity, which we built Relay to manage.

Mattermost Cloud offers our trusted Mattermost self-managed collaboration platform as a software-as-a-service and removes the burden of administration. Organizations are adopting cloud strategies and moving to cloud software. There are costs associated with hosting and securing software, especially in a highly available environment. Deploying and maintaining a self-hosted environment requires expertise and an upfront investment of infrastructure.

Over the summer, we surveyed nearly 400 IT professionals regarding their use of enterprise service management in their organizations. This post highlights some of the survey's key findings, including: For many organizations, this preparation has paid off, with 61% of IT professionals claiming that they are consistently providing the same level of service working remotely, and 47% claiming that their quality of user experience has not suffered because of remote work.

Gartner Peer Insights evaluates peer review and ratings for software and service providers. The reviews offer valuable insights for decision-makers and plays a key role in the IT buying process. Catchpoint was picked as a Gartner Peer Insights 2020 Customers’ Choice in the Network Performance Monitoring & Diagnostics (NPMD) category. Network performance monitoring and diagnostic (NPMD) tools aid in understanding network health, performance, and how it behaves in different scenarios.

With the winter holidays fast approaching, many retail businesses are turning their focus to hypercare as they prepare to move goods and services at peak levels. But what is hypercare? Here at PagerDuty, we use the following working definition: Hypercare is the period of time where an elevated level of support is available to ensure the seamless adoption or operation of a system.

In the beginning we, as Humanity, created computers. We said “let it be electricity” and it was the light on our ballistic trajectory calculations. We saw the numbers matched and they were good. And we called the set of calculation instructions as “programs”, which were loaded straight into computer memories. And so was the first computing decade. GNU Linux commands didn’t exist yet, because there were no operating systems either.