Operations | Monitoring | ITSM | DevOps | Cloud

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Incidents as we Imagine Them Versus How They Actually Are with John Allspaw

There is a tendency to imagine (or remember!) incidents as unfolding much neater and orderly than they actually are. Events can lead some engineers scratching their heads about what is happening, while their teammates can instead be confused about how it's happening.

How to Troubleshoot the 33+ Stages of the Citrix Logon Process

Troubleshooting Citrix XenApp and XenDesktop logon duration is challenging because it’s a complex process, it’s asynchronous, meaning multiple things are happening simultaneously, and it’s also variable. Some logons will have 33 sub-steps in the process, and others will have more than 50. Any technology that doesn’t offer visibility into all the sub stages can only show that there is a general problem and not the true root cause of the issue.

Disable Unused IAM Access Keys Action

According to Best Practices for Managing AWS Access Keys, if you must utilize IAM access keys, it is best to remove or disable unused keys. This will close possible security holes in your AWS account. Today, we’re happy to announce a new action to help with this task: Disable Unused IAM Access Keys. This new action will iterate through the IAM users in your AWS account, determine when any access keys were last used, and if they were not used inside a configurable threshold, disable the keys.

Top 3 Citrix Mistakes, Fixes and Tips - How to Become a Citrix Hero

Citrix deployments – needless to say but let me say it nevertheless – are complicated. There are too many moving parts, various dependencies, and myriad configurations and customizations. Ultimately, organizations expect seamless connectivity and access to virtualized applications and desktops for their employees and partners whenever and wherever.

Real-Time Operations Maturity: How Businesses Can Thrive in the Digital Era

It’s rare to find a business today that doesn’t rely on digital technologies and services. Retail is one example: Whether customers are buying online or in store, completing a transaction requires a website or point-of-sale system. The entire supply chain relies on IT services to deliver goods on time, to the right locations, and just like any company today, every department —from development and marketing, to HR and business services—has a critical tech stack.