Operations | Monitoring | ITSM | DevOps | Cloud

re:Invent Recap Livestream

Dec 5, 2023 By Datadog In Datadog
Did you miss this year’s re:Invent? Or maybe you were onsite but too busy deep diving on certifications, new products, and networking. Don’t worry – the Datadog team is streaming right to your home on December 5th to recap all of the highlights from the event. Join Andrew Krug from Datadog’s Technical Community and a host of AWS guests LIVE to hear about exciting announcements from AWS re:Invent 2023, Datadog’s latest product launches, and a run-down of the best On Demand sessions that you’ll want to make sure to tune into.
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Webinar: Engineering Productivity: Beyond the Metrics

Dec 5, 2023 By Cortex In Cortex
In 2023 most engineering organizations have some way of measuring productivity. Metrics like story points and cycle time help us assess team-wide impact, while code coverage and commits tell us more about individual contributions. While we know these numbers don’t tell the whole story, we rarely hear about how to find the missing pieces. Or what to do next when we learn the culprit is poor testing practices versus bad design. What’s the plan for improvement? Where does it live, and who owns it?
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cloudzero

AWS Bans RI Resale - What This Means For Cloud Users

Dec 5, 2023 By Dustin Lowman In CloudZero
This holiday season, AWS made waves by dropping a bombshell announcement: “AWS does not permit the sale of reserved instances (RIs) obtained through a discount program (per AWS Service Terms 5.5).” In other words, AWS is banning the resale of discounted RIs in their RI Marketplace. (See the full policy here, section 5.5.) The ban officially goes into effect on January 1, 2024.
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auvik

SLA Management Best Practices for IT Services

Dec 5, 2023 By Rebecca Grassing In Auvik
The cornerstone of every successful relationship—business or otherwise—is a clear, mutual set of expectations. In IT, this plays out in the form of service level agreements (SLAs). But really, SLAs are only the first step in the journey to a happy customer relationship. The real key to maintaining happy customers over the long term is SLA management. Knowing how important SLAs are raises several questions: How do you create one, what should it contain, and how do you manage them?
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obkio

Leveraging ISP Network Monitoring for Competitive Edge

Dec 5, 2023 By Andrii Kernitskyi In Obkio
In today's digitally-driven landscape, the role of Internet Service Providers (ISPs) has become pivotal in shaping the way we connect and conduct business. The quality of Internet services has evolved into a critical factor, directly influencing individuals' daily experiences and companies' operational efficiency.
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N-able

Why MSPs Need to Think Beyond PSA and Focus on ITSM

Dec 5, 2023 By Pete Roythorne In N-able

As larger MSPs have been able to push their services upstream to bigger companies, and with the rise of things like co-managed IT services opening this option up to smaller MSPs as well, many are finding that this calls for them to adopt more mature IT service management (ITSM) practices. So how does ITSM differ from the professional services automation (PSA) platforms commonly used by MSPs?

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