Operations | Monitoring | ITSM | DevOps | Cloud

Understanding service level agreements (SLAs): The basics

Service Level Agreements, or SLAs, are like business handshakes. They are the promises that companies and service providers make to each other about service quality, like how quickly a website loads or how fast customer service responds. SLAs set clear expectations right from the start, ensuring no surprises along the way and keeping both sides happy.

Barcodes trends 2024: The Future of Inventory Management

With an increasing emphasis on real-time data and streamlined operations, businesses are constantly seeking innovative solutions to stay ahead. One technology that has been a linchpin for decades and continues to evolve is barcodes. Today, the trends surrounding barcodes are not only enhancing their traditional applications but also redefining the future of inventory management.

The egress fee trap: How hyperscalers hurt customers and stifle innovation

Today, at Civo, we announced the complete removal of all egress fees, without caveats. Regardless of whether you stay with Civo, or look to move to another provider. Why have we done this? Our decision to remove egress fees is rooted from the original promise of cloud computing: flexibility and freedom. It embodies the ability to tap into virtually limitless computing resources on demand, without being tethered to rigid, on-premises infrastructure.

Getting started with the Elastic AI Assistant for Observability and Microsoft Azure OpenAI

Recently, Elastic announced the AI Assistant for Observability is now generally available for all Elastic users. The AI Assistant enables a new tool for Elastic Observability providing large language model (LLM) connected chat and contextual insights to explain errors and suggest remediation.

Are you VM-wary? A fast exit route for service providers in 60 seconds - Civo.com

Are you a Cloud Service Provider (CSP) feeling stranded after the recent VMware contract terminations by Broadcom? You're not alone. In December 2023, a seismic shift occurred, leaving over 4,500 VCSP partners in a challenging position. A select few have transitioned to Pinnacle and Premier partnerships, but what about the rest? Over 4,000 partners find themselves as "registered partners" without direct support or contracts, facing uncertain futures and potential business risks.

How to Build a Multidisciplinary ITSM Project

The process of building and maintaining an IT Service Management (ITSM) project looks different for every organization. There is however something that all robust initiatives have in common; they combine and adapt different concepts and frameworks within teams to maximize value and operation maturity. The benefits of this approach are clear. You get to tailor your ITSM project through multiple perspectives that can help achieve different aspects of your goals.

Monitor SQS with Data Streams Monitoring

Datadog Data Streams Monitoring (DSM) provides detailed visibility into your event-driven applications and streaming data pipelines, letting you easily track and improve performance. We’ve covered DSM for Kafka and RabbitMQ users previously on our blog. In this post, we’ll guide you through using DSM to monitor applications built with Amazon Simple Queue Service (SQS).

Integrations for new Data Sources, Upgrades to Alerts & Kubecon Paris - SigNal 35

Welcome to the 35th edition of our monthly product newsletter - SigNal 35! We have made significant advancements in enhancing our product. The integration feature we shipped will enable quick-start monitoring for popular technologies in SigNoz. Let’s see what humans of SigNoz were up to in the month of March 2024.

Observing Core Web Vitals with OpenTelemetry: Part Two

Core Web Vitals (CWV) are Google's preferred metrics for measuring the quality of the user experience for browser web apps. Currently, Core Web Vitals measure loading performance, interactivity, and visual stability. These are the main indicators of what a user’s experience will be while using a web page: Note: As of March 12th, INP has become a stable Core Web Vital, replacing First Input Delay (FID).

incident.io On-demand: On-call as it should be, present and future

Since the inception of incident.io, we set out to build the single destination companies turn when things go wrong. With the release of On-call, we’ve achieved just that. From waking your team up at 2am to gleaning insights from incidents, we’ve got you covered. From our sleek, intuitive mobile app to customizable workflows, incident.io is built for the way modern teams actually work—featuring a robust platform of Response, On-call, and Status Pages.