A typical service delivery chain starts from the device and runs through the network and all the way through to the application. There are many things that can go wrong along the way! It’s critical to monitor that experience and quickly understand where issues occur, why they occur, and what can be done to remedy them. That’s where employee and/or customer Digital Experience Monitoring (DEM) comes into play.

After more than a year of remote work and video meetings, most people are ready to bid farewell to the days of collaborating with colleagues through their computer screens. Not so fast. The approaching end to the pandemic doesn’t mean an end to telecommunication as the primary form of workforce collaboration. According to a recent study: While some companies have embraced remote work as the new normal, most businesses are preparing for a hybrid workplace.

Every IT environment is different. Some depend heavily on an efficient reactive support team, others need to manage a totally decentralized workforce, while some focus their resources on an infallible security and compliance team. Whatever your IT ecosystem looks like, you need to make sure you are taking into account the things that matter most to you, your IT department and your business at large.

If Salesforce is slow, your sales team productivity is slow. Being able to look up opportunities and close deals is essential to getting business in the door. A downtime or a slow loading application can disrupt the sales process. Such a delay can result in revenue loss and increased toil as your operations teams are in constant firefight mode.

Employee experience is one of the fastest growing IT markets today, and adoption of EX solutions is exploding. Every organization is competing on the strength of its workforce, which brings new urgency to questions like: These questions are at the heart of the employee experience market. But the market itself can be confusing. What is employee experience? What is an EX solution? There’s no standard definition and the term is often used in very different ways.

If you haven’t signed up for our upcoming April 21 Work Anywhere Webinar with Exoprise and Forrester, now is a good time. The webinar highlights the challenges that businesses face today due to Covid disruption and innovative solutions to mitigate these challenges. Millions of Americans now work from the comfort of their home using Microsoft 365, Teams, Zoom, and other critical SaaS application services for their daily activities.