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Digital Experience Monitoring

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.

In-Depth Guide to Digital Experience Monitoring

How a software product feels is easy to overlook, but how the product works matters just as much, if not more. Results from digital experience monitoring point to how apps feel as the key determinant of their success. “That’s how it is with people. Nobody cares how it works as long as it works.” This famous line from The Matrix Reloaded (2003) resonates with the way many developers approach maintaining apps. Someone has to keep watch.

Digital Experience Monitoring Benefits for IT Featuring Forrester

End-User Experience Management (EUEM) is evolving post-Covid-19. Businesses are now moving towards phase 4 of the Covid-19 timeline. This includes understanding remote worker behavior and preparing for the new normal. Technology and IT leaders are increasingly using data to measure the employee experience. According to Forrester, 64% of technology leaders will invest in data and analytics technology to improve remote worker experience. Employees will adopt a hybrid work approach and businesses will want to employ broader employee engagement analysis and understand why a problem is happening at remote locations. Engagement and productivity insights will be delivered via synthetic and real user monitoring for Microsoft 365, Office 365, Teams, and SaaS applications.

Combine Synthetics and Real User Monitoring for a Complete End-User Digital Experience

Real User Monitoring (RUM) is becoming increasingly popular during the pandemic as most employees start to work remotely from home. This type of passive monitoring approach captures the real end-user experience of accessing web applications. IT gathers SaaS application performance metric data and leverages those insights to quickly troubleshoot issues for remote workers. On the other hand, Synthetic monitoring emulates real users accessing cloud and infrastructure services like Microsoft 365. Businesses would benefit from a holistic monitoring strategy that includes both RUM and Synthetic tests to cater to the needs of a hybrid remote workforce.
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Supporting Remote Workers During a Pandemic

Working from home is no longer an option but a necessity. Millions of Americans are now part of this "work from home" experiment triggered by Covid-19. There may be no turning back as employees and businesses choose this new emerging model. Remote workers are likely here to stay. According to a Gartner 2020 survey, 82% of business leaders surveyed plan to allow their employees to work remotely for part of the time and half of them intend to allow their employees to work remotely in the future.

Splunk Digital Experience Monitoring: Real insights into real user experience

Great user experience and web performance are essential for modern applications. Time spent waiting leads customers to leave. To keep users happy and revenue flowing, you need to know what's happening from the user's perspective. Splunk Digital Experience Monitoring (RUM & Synthetics) helps you see how your users really experience your site. As part of Splunk Observability Cloud, Digital Experience Monitoring gives you an end-to-end look at how your application is performing.

Five Reasons to Use Catchpoint for Measuring Core Web Vitals

We are in this together. As part of our continuous efforts to meet customer expectations, we have recently added Core Web Vitals to our performance measurement programs. We are happy to share that these metrics are now a native part of the Catchpoint Platform. DevOps’ SREs, Platform Operations Engineers, and business and monitoring strategists alike will realize a series of key benefits from this addition.

Uncover How Your Employees Experience Their SaaS Applications in Real-Time

With employees depending on web applications every day, you can’t risk leaving anything to doubt when it comes to managing your IT estate. Although technology performance might appear “in the green” from IT’s perspective, how often are employees experiencing application outages or slowdowns you’re not aware of? Are they using that highly touted new app you rolled out – or avoiding it because of hidden usability problems?