Customer operations refer to customer-centric business functions like sales and service which extend support to the customer. These were earlier perceived to be a cost center, but that notion has changed over the past decade. Customer operations are now regarded as the Swiss army knife of business operations. This is largely due to the fact that it supports several core business functions such as Sales, Marketing, Branding, and Product Development.

We’re excited to share that Mattermost has launched Open Source Fridays as a way to help our Engineering team have a structured opportunity to support and get involved in more open source projects inside and outside of Mattermost.

Optimizing SAP Extended Warehouse Management (EWM) with Better User Experience (UX) on the Edge While technology plays a large part in the efficiency of warehouse operations, employees are the foundation. Prioritizing User Experience (UX) on employees’ mobile data entry devices, from handheld devices to fork truck-mounted barcode scanners, is crucial to maximizing productivity.

Over the last year, most organizations have deployed or expanded digital workspaces to support employees working from home. One of the most popular technologies for digital workspaces is VMware Horizon. In this blog, we discuss the top performance challenges that administrators of VMware Horizon deployments have to tackle.

The principles of network security didn’t change overnight, but our abrupt transition to a remote workforce dismantled traditional concepts of how we secure our network. Offices were designed for people to access their resources on-site or through a few well-defined locations; security took the form of inline firewalls, web gateways, and VPNs that were routed through a datacenter or other resource hub.

It has been eight years since The Phoenix Project was published and a lot has changed since then! I started to think about what we’ve learned in that time. It starts with the theory of constraints. I still see it all the time. Organizations take actions which are merely temporary, putting out fires but not solving for the underlying causes of those fires.

Hybrid IT is here to stay. As companies are moving to the cloud faster than ever, fueled by necessity during the pandemic, enterprise IT organizations must determine how to shift operations accordingly. Managing highly-distributed, multi-cloud IT environments is the new norm.

Network infrastructure mapping tools that help you maintain up-to-date maps can be the difference between quickly diagnosing a problem or wasting hours of your time. Similarly, network maps can help everyone in your organization better understand and optimize a network you inherit. In many cases, however, network maps contain stale information or don’t exist at all.

The pandemic has accelerated innovation as more companies scramble to be future-ready, flexible, and adaptable. Having quickly responded to a crisis and executed a planned digital transformation at UK telecommunications giant BT, I want to share lessons we learned to help other companies transition smoothly to a more digital future. Customers at the core The telecom industry has been changing rapidly over the past few years. The lines between work and play are becoming increasingly blurred.

Lateral Movement describes techniques that adversaries use to pivot through multiple systems and accounts to improve access to an environment and subsequently get closer to their objective. Adversaries might install their own remote access tools to accomplish Lateral Movement, or use stolen credentials with native network and operating system tools that may be stealthier in blending in with normal systems administration activity.