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Top MSP Trends to Look out For in 2021

Unlike the previous year, more managed service providers (MSPs) are embracing digitalization in 2021. Many organizations have adopted a remote-first mentality and are investing in technologies that are strategically aligned with this new way of life. Despite the 3.2 percent decline in IT spending in 2020, Gartner projects that spending will surge and reach $3.9 trillion worldwide in 2021. More IT organizations are investing in enterprise software as remote work becomes essential.

What Is Cloud Networking?

The future is bright for the cloud. In 2019, 90% of companies were already in the cloud and this impressive amount is expected to jump another 4% in 2021. And it gets even more interesting. By 2024, more than 45% of IT spending will edge out legacy networks and replace them with the cloud. As this reality unfolds, the result will be a long-term change in enterprise IT and supplier landscapes. It also means that knowing the cloud is part of the new normal of IT. What’s helping to drive these trends?

3 Super-Effective Tools to Improve Your Online Customer Experience

Customer experience, or CX, is essentially the overall impression customers form of your business during their various interactions in the buyer’s journey. It plays a deciding role in their likelihood of not just an immediate purchase but in their decision to remain loyal to your company and recommend you to others. For today’s tech-savvy customers, the experience that they get while doing business with your brand is just as important as the quality of your products, if not more.

Chaos Engineering, Explained

Chaos engineering has definitely become more popular in the decade or so since Netflix introduced it to the world via its Chaos Monkey service, but it’s far from ubiquitous. However, that will almost certainly change over time as more organizations become familiar with its core concepts, adopt application patterns and infrastructure that can tolerate failure, and understand that an investment in reliability today could save millions of dollars tomorrow.

Communicating Strategically with Manual Reporting Availability (Part 3)

In my prior two blog posts, we focused on creating a bunch of Enterprise Applications (EAs), tagging those EAs, and then updating the Status dashboard to only show those EAs that are Critical Service Offerings (CSO). For this blog post, we will create some relationships and demonstrate how alerting behaves using SquaredUp's Manual Reporting Availability functionality available in the EAM tier of the product. For this post, we're going to do amazing stuff!

Using HAProxy as an API Gateway, Part 4 [Metrics]

HAProxy publishes more than 100 metrics about the traffic flowing through it. When you use HAProxy as an API gateway, these give you insight into how clients are accessing your APIs. Several metrics come to mind as particularly useful, since they can help you determine whether you’re meeting your service-level objectives and can detect issues with your services early on. Let’s discuss several that might come in handy.

How to get the most from your ITSM monitoring integrations?

Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.