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How can I convert SCOM alerts into actionable ServiceNow Incidents?

Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.

A quick guide to reputational risk

When it comes to reputational risk, a reactive approach is generally taken by organizations, with efforts focused on handling threats to their business they are already aware of. As much as this enables short term damage limitation, it may not be enough to manage and protect your risk in the long term. Instead, a more proactive approach is key to success.

Martello iQ and Azure Monitor, How Do the Two Products Compare?

Microsoft Monitoring health and usage information is a critical maintenance task for any site or application, whether it’s running in your on-premises datacenter, hybrid or public cloud environment, or hosted environment. Today’s challenge is that enterprises still require end-to-end monitoring insights of their running (and not running) application workloads, while also knowing that they are losing ground on the physical characteristics of managing their own datacenters.

Shared Services Teams Need to Focus on Customer Service Too

Companies deploy shared services teams to centralize and consolidate operations of multiple units. These teams can help sales, marketing, finance, legal, and other groups and each department is their customer. There are also shared services groups that are available to service many with few people, such as global marketing supporting field marketing or sales engineering with global sales. Most times this is done via e-mail with several people on :CC, spreadsheets, or not at all.

Reinvigorate the Service Desk With User-Focused Strategies in 2021

When we look back on this rollercoaster of a year that was 2020, we’ve all faced some of the most unforgettable, challenging, and transformative experiences of our lives—and many of them are going to shape how we plan for the future. For businesses that had to discover new ways to keep operating, they’re revisiting derailed 2020 plans for the new year with detailed strategies to handle the unexpected.

The Role of IT Monitoring in Ensuring Good Citrix Work From Home (WFH) Experience

Many of the world’s largest businesses use eG Innovations’ ​solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. But what role will they play in the future of work? And how are Citrix and eG working together?

How CloudZero Built an Engineering Culture of Cost Autonomy

As a cloud cost intelligence company, we often like to say “every line of code is a buying decision”. If you’re running on AWS or one of the other big cloud providers, you know that a simple decision about how to architect an application can have a significant impact on your future cost of goods sold (COGS). However, in my experience, many engineering teams don’t discuss cost — at least not until it’s already become a problem.

Datadog acquires Timber Technologies

Here at Datadog, we have always strived to build monitoring tools that are robust yet flexible. We are committed to continued innovation, and we believe that when it comes to creating new solutions that complement our customers' existing workflows, our work is never done. That’s why we’re excited to announce that Timber Technologies, the company behind Vector, is joining Datadog.

Instrumenting a .NET web API using OpenTelemetry, Tempo, and Grafana Cloud

OpenTelemetry is a CNCF project that standardizes observability (logs, metrics, and traces) across many languages and tools. Today we will look at how we can use the OpenTelemetry .NET library to instrument a .NET 5.0 web API, to offload traces to Tempo and logs to Loki in Grafana Cloud. Grafana Cloud now has a free plan. Set up your account and follow along!

Reducing Supply Chain Attack Surface through SaaS

We’ve all been watching closely as the Solarwinds hack, known as SUNBURST, gets its due analysis. This attack was sophisticated and rightfully should concern any company. Companies are now — or should be — considering not only what products they are using but to what attack vectors those products are exposed that unduly extend attack surfaces. Solarwinds makes great products — I’ve used them for years.