We went live with our first set of AI-enabled features a few months ago. Needless to say, we learned a lot along the way, as this was the first time we had experimented with generative AI. Here, I'll share some of what we've learned as we’ve grappled with using LLMs to power new products at incident.io. This will be most applicable to the application layer, AI-enabled but not AI companies.

Recently, an incorrect security report was published, claiming that there’s a SQL injection attack in Grafana. As we have communicated to the security researcher, this report is wrong. Authenticated users in Grafana have the same permissions as the user configured for the underlying data source.

As you may know, StatusGator status pages allow end-users to submit what we call issue reports — problems with services that may not yet appear on your status page. You have always been able to get notified via email of those. But now you can also receive issue reports as tickets in your helpdesk. Integrations with Freshdesk, Freshservice or Zendesk have just been released.

This is the first in a series of blog posts about the disconnect between modern IT and security teams and the vendors they’re forced to work with. If you’re looking for the second and third posts, you can find them here and here. Imagine this scenario: You’re grappling with the ever-escalating costs of your legacy solutions. What’s the logical next step? For many, it’s exploring the new wave of tools emerging, such as data warehouses.

How you manage your oncall management teams can have significant ramifications on your enterprise and its stakeholders. To understand why this is the case, let’s look at what it means to be “oncall,”. Along with tips and recommendations to help your enterprise staff achieve its desired results.

IT professionals seek out solutions that provide in-depth visibility into their networks and streamline processes so they can more efficiently catch anomalies. A recent update to Progress Flowmon Anomaly Detection System (ADS) will address these concerns our customers have. This blog gives you the first look into how Flowmon ADS 12.3 improves your organization’s threat analyses and cybersecurity strategies.

Everyone loves managed services until the bill comes in. High performance search indexers are a premium technology and have premium resource requirements. Graylog 6.0 introduces Data Tiering to put the management back in centralized data management.

Two modules are available for this task: allow-all-hosts and allow-hosts. The first module, allow-all-hosts, configures the most open situation which is to accept hosts from anywhere. This is only recommended in network restricted environments such as a local machine’s virtual machine network or other such closed down situations.

A healthy relationship between services and databases is fundamental to overall application performance. Unchecked database issues can compromise application efficiency, user experience, and ultimately, your organization’s bottom line. To steer clear of these consequences, monitoring your databases should be a key component of your observability—and with the launch of Coralogix Database Monitoring, it can be.

Maintaining service availability is a challenge in today’s complex cloud environments. When a critical incident arises, the underlying cause can be buried in a sea of alerts from interconnected services and applications. Central operations teams often face an overload of disparate alerts, causing confusion, delayed incident response, alert fatigue, and redundant resolution efforts. These issues can negatively impact revenue and customer experience, especially during an outage.