In the past, when an issue occurred in operations, it was chaotic as the IT team needed time to understand and resolve the issue. However, with the use of a ticketing system, organizations can streamline their IT processes and resolve issues more efficiently. In this blog, we will discuss what a ticketing system is, its purpose, and how it benefits customer support-based organizations. ‍

There are several different file storage vendors out there, and choosing one over the other can be a bit complex. On the surface, they all seem similar, but multiple differences arise if you take a closer look. Here, you'll find the ones that appear once you compare SharePoint vs. Google Drive. Their main difference is that SharePoint is a Microsoft product, while Drive belongs to Google. Hence, they integrate seamlessly with their respective suites of apps but not so well with others.

If you’re in the market for a new inventory management solution, you need to ask yourself a few questions before making a decision. How can you evaluate your options to ensure you’re getting the best tool possible? Here are the 6 questions to ask yourself when choosing an inventory management solution.

In any organization, managing and controlling expenses is crucial for maintaining financial stability. Purchase requisitions are an essential part of this process, as they enable businesses to track and control their purchasing activities. A purchase requisition is a formal request made by an employee to their supervisor or purchasing department to purchase goods or services.

There's so much confusion around IT governance right now that sometimes it's complex to differentiate it from other parts of an organization. One of the areas that always raises questions is IT management. Are they the same? Do they somehow overlap? Let's oppose IT governance vs. IT management and find out! In this article, we'll cover their definitions, differences, and why you need both. Let's get started!

A hodgepodge of point and legacy tools can hamper IT service and operations teams. Disconnected, outdated systems that depend on manual processes cause IT to falter on incident response times—or not even know when issues exist. Relying on a patchwork of antiquated tools and systems is like expecting your services and operations teams to run the daily IT sprint as a three-legged race—tied together by the need to collaborate but lacking the agility to do so successfully.

Do you want to streamline maintenance operations and increase efficiency in your business? An effective Computerized Maintenance Management System (CMMS) is the key to unlocking those benefits. CMMS software is a powerful tool to help you manage maintenance activities, inventory levels, and other related tasks. This article will discuss the best CMMS software features and their benefits. We’ll also discuss why CMMS is essential for business growth.

Technology is a major part of our lives, and it’s essential to keep track of all of the assets that your business or organization utilizes. An inventory of IT assets, including hardware, software, and license information, is essential for an effective IT management strategy.

The rapid growth and adoption of technology have transformed the way businesses operate. As businesses continue to evolve, so do the IT assets they use. Companies need to manage their IT assets and plan for the future to remain competitive. This article will discuss the importance of strategic IT asset management planning, its benefits, and provide tips on how to create a successful plan for the year 2023.

In a rapidly changing economic environment, business growth comes with challenges. As organizations grow, some processes become complex and unwieldy, which makes it hard to be agile. Siloed processes create inefficiency and risk. Optimizing processes through purposeful automation can improve employee productivity, boost efficiency, and accelerate time to value—as well as enable a company to change direction rapidly.