The ITIL Service strategy is the first stage in the service lifecycle. It paves the way for the following four. This stage contains the guidelines for organizations to set out a solid strategy for their IT services, position them in the appropriate place in the service portfolio, and ensure they add value from a financial and experience perspective. This article will define service strategy, its purpose, and examine in detail the five processes that comprise it.

ITAM (IT Asset Management) software is designed to help organizations efficiently manage and track their IT assets throughout their lifecycle. It provides a centralized platform to monitor and control an organization’s entire inventory of hardware and software assets. Here are some typical features of ITAM software.

Asset IT management involves the management of an organization's IT assets, including hardware, software, and infrastructure. Effective IT asset management can help businesses streamline their operations and optimize their IT investments. However, managing IT assets can present a range of challenges that must be addressed to ensure efficient and effective asset management.

As businesses grow and acquire new assets, keeping track of these assets becomes increasingly challenging. An asset inventory audit is a process of identifying and documenting all the assets owned by a business. Conducting an effective asset inventory audit can help businesses understand what assets they have, their condition, and their value. This information can be used to optimize asset utilization, identify opportunities to reduce costs, and ensure compliance with regulations.

There’s a major disconnect between the promise of digital transformation in clinical care settings and the reality of hospital systems and clinics today. Nurse retention depends on bridging this gap. Many of us remember the first wave of digital transformation in healthcare, where paper and triplicate forms gave way to electronic charting. Although electronic medical records (EMR) systems are remarkable and essential, they don’t provide a complete digital solution for care providers.

“Do you know 83% of employees spend half an hour daily to retrieve information about software assets?“ As an IT-focused business leader, it is essential to keep track of your software so that you know exactly what you have, where it is running, and what you require. From managing finances to engaging with clients, technology is crucial to running your business. But how often do you audit the software assets that support your business operations?

Just as a red flag warns of imminent danger, incident severity levels in IT Service Management (ITSM) act as crucial indicators that alert organizations to potential problems. By understanding and leveraging them, businesses can swiftly and effectively respond to incidents, minimizing their impact on operations. In the dynamic business operations landscape, unexpected disruptions are an unavoidable reality.

We are thrilled to share the latest updates and enhancements to Employee Engagement! At Nexthink, we continue to invest, innovate, and lead the way in facilitating two-way communication between IT and employees, powering self-help and direct communication for any of IT’s pressing needs. In this blog post, we’ll dive into five exciting new features and improvements that foster better communication, drive effective campaigns and engagement, and enhance employee satisfaction overall.

ServiceNow has evolved from an ITSM/ITOM-centric workflow tool to become a great enterprise workflow orchestration platform that many businesses use to streamline their digital workflow experiences. ServiceNow allows you to connect various facets of your operations and its systems of record — whether it’s employees, customers, or partners — to streamline processes and optimize productivity.

An observability strategy helps many businesses support the stability and performance of complex, distributed IT environments. Since you may already be tracking the three pillars of observability—metrics, logs, and traces—why shouldn’t you also use the endless stream of telemetry data to identify security risks and vulnerabilities, just as you use it to monitor and stabilize operations? Even the best-planned observability strategy is incomplete without the fourth pillar of security.