Meet the Summer 2023 Release of Alloy Navigator Enterprise, the next generation of our award-winning ITSM/ITAM platform. Taking a big step forward in our technological evolution, this platform harnesses the power of cloud and on-premise capabilities, encapsulating our commitment to innovation, versatility, and user-centric design.

The Cybersecurity and Infrastructure Security Agency (CISA) issued the Binding Operational Directive (BOD) 23-02 to mitigate the risks of internet-exposed management interfaces. For federal civilian agencies particularly, complying with this directive is not merely an operational necessity; it's a strategic imperative for securing their information systems. Keep reading to fully understand the CISA’s BOD 23-02 implications, and learn how InvGate Insight can help you comply with it.

Cybersecurity researchers have recently informed that a vulnerability in the latest version of Microsoft Teams allows attackers to inject malware into any organization's network. Though the company has yet to release a patch, there's a change in the configuration you can do to prevent this in the meantime. The exploit was communicated by Max Corbridge and Tom Ellson from the JUMPSEC's Red Team on June 21. They promptly notified Microsoft about this security breach but didn't receive a satisfactory reply.

In a rapidly changing world, security is more important than ever. With good security, customers can trust organizations to take their digital infrastructure to the next level. But how do you implement top security measures across a large, complex company? At ServiceNow, we use our own products to protect ourselves and our customers—and to extend the functionality of the Now Platform.

Digital Employee Experience (DEX) is not just a trend, it’s an eventuality. Unsurprisingly, employees have embraced the convenience and flexibility of digital tools to navigate their work lives. Why? Well, it’s exactly what they have done to simplify their personal lives. Of course, the pandemic played a role as it pushed us into a virtual realm where we became Zoom superheroes, Slack aficionados, and Microsoft Teams maestros.

‍In the fast-paced business world of today, it is essential for businesses to offer speedy and effective customer care to keep their customers happy and loyal. A strong helpdesk ticketing system is one of the vital tools that may improve customer assistance. The helpdesk ticketing system from Asset Infinity provides a complete solution to expedite customer support procedures, enabling firms to provide quick fixes and first-rate service.

Production is the heartbeat of the manufacturing enterprise. When it slows or stops, manufacturers can fail to meet key customer demands, lose near-horizon revenue, and risk their future order book. Industry research shows this is very real, with production downtime exceeding a total cost of $300,000 per hour, according to Information Technology Intelligence Consulting.

The security of your organization’s network is paramount to its success. With the ever-changing landscape of cyber threats, it's important to take the necessary steps to ensure that your network is secure and compliant with industry regulations. Ensuring compliance requires you to know what’s on your network. But how can that be done when only 48% of leaders and security professionals say they run their asset discovery program at least once per week?

We are excited to announce that we are introducing single-touch workflow automation for ServiceDesk Plus Cloud, helping enterprises accelerate their service desk productivity by eliminating human intervention across a range of processes.

Insurance companies need to provide exceptional customer experiences. This has been a priority for years. However, insurance teams continue to be bogged down by manual processes and siloed point solutions. Companies need intelligent and connected solutions that streamline processes, improve operational efficiency, and enable easy, empathetic experiences.