Fourteen years after it all started – and with several previous phases or "eras" on our backs – we're entering what is probably (up to now, at least) the most promising stage of InvGate. After much thought and deliberation, I'm proud to announce that we have found the right partner to help us take InvGate to the next level.

I’m thrilled to announce that ServiceNow has been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability. We believe this validates our strong vision and unique ability to help customers bring unified telemetry into their existing ServiceNow® Event Management and Service Operations solutions, reduce mean time to resolution (MTTR), and accelerate innovation.

Chief information officers (CIOs) are well aware of mounting pressure to do more with less. They operate against a competitive backdrop rocked by tough economic headwinds, rising technology costs, and a competitive talent market. Fortunately, IT leaders are an enterprising group. They constantly look for innovative ways to overcome operational challenges, drive their business forward, and create value for customers and employees alike.

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels.

In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP).

The Microsoft Operations Framework or MOF is a framework that can complement your IT Service Management (ITSM) offerings. It was specifically built to support Microsoft products. Hence, when used efficiently, it improves service quality within your Microsoft environment. Because the MOF has this clearly defined scope within the ITSM landscape, it works really well when combined with other frameworks, such as ITIL or COBIT.

If you stopped by this article, you're most likely searching for an IT Asset Management (ITAM) solution. And since we know that the research process might be a bit overwhelming, we put together this ITAM software comparison to give you an overview of the best alternatives in the market. Overall, an ITAM tool should provide an easy and comprehensive way to manage your organization's IT assets during their lifecycle, including mainly hardware, software, and cloud-based assets.

Unlocking the full potential of your organization’s IT assets requires a comprehensive understanding and efficient management of hardware and software resources. With the ever-growing complexity of modern technology ecosystems, having a robust IT asset management system in place is crucial for success. From tracking inventory and optimizing software usage to ensuring compliance and cost-effectiveness, the power of asset management software is undeniable.

Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies utilizing chatbots include customer support bots on websites and messaging platforms.

Since ServiceNow launched the Service Graph Connector for OpenTelemetry in the Innovation Lab in April 2023, we’ve seen customers use it in pre-production environments. Today, I’m excited to announce that the Service Graph Connector for OpenTelemetry is generally available for production. Service Graph Connectors allow customers to load large volumes of data quickly and easily into their configuration management database (CMDB).