Artificial Intelligence and Machine Learning have been at the heart of our strategy since the beginning. At the birth of Nexthink we wanted to help IT teams not get drowned in list of logs, but rather immediately see actionable data already processed, correlated and ready to consume.

Few areas of business have faced more pressure over the last three years than finance and supply chain teams. Yet most are stuck managing this upheaval with manual activities and processes that haven’t changed much since the last enterprise resource planning (ERP) implementation. The systems and tools these departments traditionally rely on lack the agility needed to excel in today’s business reality. That’s why we’re introducing ServiceNow Finance and Supply Chain Workflows.

In today’s economic headwinds, organizations are looking for ways to make workers more productive and drive operational efficiency. Generative AI—where machines “understand” human language and respond to and act on it—can make that happen. That's why I’m excited to announce ServiceNow® Generative AI Controller and Now Assist for Search.

As businesses grow, fixed asset tracking becomes increasingly important and complex. As a result, fixed asset tracking is a crucial aspect of managing business assets. These assets, which include equipment, vehicles, and other tangible items, are often significant investments for companies, and their value must be accurately recorded and monitored over time. There are many reasons why businesses may need fixed asset tracking software.

Managing fixed assets can be a complex and time-consuming task, especially for businesses that own a large number of assets. Keeping track of each asset’s location, maintenance history, and depreciation can quickly become overwhelming without the right tools in place. This is where fixed asset management software comes in. Fixed assets are long-term tangible or intangible assets that a business acquires to use in its operations and generate income. Examples of fixed assets include.

History is filled with examples of corporate mergers gone wrong. There’s AOL – Time Warner in 2000 and HP – Compaq in 2001, and who can forget when Microsoft didn’t know what to do with all their extra cash and decided to buy Nokia, hoping it would help everyone forget about Windows Phone? As someone involved in more than a few acquisitions, I’ve learned how to tell if a merger will be successful.

ISO 27001 is the top internal standard for information security. When carried through correctly, it protects your environment, and makes people feel safer when using IT equipment. That being said, implementing the standard is no small task; many organizations feel overwhelmed, as they don't know where to start, or struggle and feel lost during the process.

Customer expectations aren’t what they used to be. Emerging technology trends have elevated the customer experience by bringing personalization and automation to the forefront. With these strides, companies have increased their customers’ expectations ten-fold. To meet rising customer expectations, the only solution is AI. While we’re only scratching the surface, here are a few ways AI can help improve your customer engagement.