I’m incredibly thrilled to share that, in our very first year of entry, ServiceNow has been named a Strong Performer in The Forrester Wave™: Robotic Process Automation, Q1 2023. We believe this validates the impact of our product vision and current capabilities in this market. More importantly, we think it’s proof that our customers are reaching their business goals.

Software asset management (SAM) is the process of managing and optimizing the use of software within an organization. It involves identifying all of the software assets within an organization, including licenses, installations, and usage, and then implementing policies and procedures to manage those assets cost-effectively.

Maintenance is a critical aspect for organizations, especially those that possess a considerable number of valuable assets. The primary objective of maintenance is to enhance the longevity of assets and prevent unexpected failures. Unanticipated equipment failure can be more costly than scheduled maintenance, which is why regular maintenance is essential. Equipment downtime negatively impacts the productivity of the organization.

Once there was a time when Barcode was the only option for asset tracking but now as the technology has evolved so much there are several asset tracking technologies available. Now the client wants only the best, here RFID comes into play. RFID has acquired a big market and lots of business verticals use this technology. Several other organizations are thinking of using RFID technology.

We’re humbled and honored to announce that, for the fourth consecutive year, ServiceNow made the Fortune World’s Most Admired Companies list. This year, we ranked No. 3 in the Computer Software category, moving up two spots. The list is based on peer reviews by executives, directors, and analysts to identify the large U.S. companies that hold the strongest reputations within their industries.

With the rise in Everywhere Work, IT professionals have become burdened with managing their growing IT infrastructure. In fact, some organizations have reported their digital transformation being accelerated by three to five years as they look to build their IT environments. The volume of assets used for work has grown significantly – averaging 2.6 devices per person.

As you may be aware, Digital Employee Experience (DEX) refers to the way employees interact with digital tools, technologies, and systems in the workplace. While the digitalization of work has simplified the lives of business users, it has also created human-centric challenges. Technology may have enabled them to work from anywhere, collaborate with colleagues from around the world, and access information at their fingertips – it also calls for them to go against hard-boiled human instincts.

It's pretty common for most organizations to have IT support. But does it need to exist right at the beginning of your business, or is it something that can be added afterward? And if so, at what point is it advisable to build it? The first thing to know is that IT staff is essential when your business hits a certain size or level of complexity. Too vague? Then here are seven signs you need IT support to help you out! Ready to find out if your business needs IT support? Let's find out!

Digital Employee Experience (DEX) is the collection of digital tools, technologies, and services you provide to employees to facilitate daily work. Incorporating the right DEX approach is unquestionable, as it directly impacts employee satisfaction, engagement, and productivity. Empowering your teams with positive digital experiences can enhance their morale and reduce turnover while improving their job performance.

Any agent with some expertise knows that when things start to get busy, IT support automation can be a lifesaver. The beauty of it is that it allows your team to manage much more requests simultaneously, freeing up valuable time and resources to assign to more relevant tasks. Most IT Service Management tools provide different types of automation processes, and InvGate Service Desk is no exception.