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What Is the Difference Between SaaS-Based and Cloud-Based?

Software as a Service (SaaS) based and cloud-based products and services may sound like they’re referring to the same thing. True, if the service exists “in the Cloud,” it may be both SaaS and cloud-based. While your SaaS-based application will almost certainly be cloud-based as well, your cloud-based services may not always be SaaS-based. SaaS is a component of cloud computing.

Dogfooding Chronicles: Tracing the path from "It's Slow" to "What's Slow"

Dogfooding is the practice of sampling your own product before the public does. For dog food executives, chowing down on their own kibble is a literal gut-check. For Sentry, we’ve been using Performance in advance of its upcoming release as a way to think through our own issues, all so we can give you better visibility into yours. Context is critical for software teams. It bridges the gap between a problem to solve and the right person to solve it.

When Incidents are not investigated, Problems await

Incident and Problem Management are two very different issues in IT service management that are unfortunately often used interchangeably. On the surface, it might just seem like a matter of terminology. But, what if you get to know that one is a small hiccup and the other could dent your entire quarterly or annual results?

Service and process monitoring: At a glance

With Site24x7 Server Monitoring, you can track the availability and system-level metrics of your servers, including CPU, memory, disk usage, and more. But did you know that you can also monitor the performance of each and every service and process running on your servers? Don't fall behind Almost all applications rely on a large number of services (for Windows) and processes (for Linux) to run smoothly and effectively.

Kafka monitoring: Metrics that matter

Kafka is a distributed streaming platform that acts as a publish-subscribe messaging queue by receiving data from various source systems and making it available to various systems and applications in real time. Key advantages for utilizing Kafka are that it provides durable storage, meaning the data stored within it cannot be easily tampered with, and it is highly scalable, so it can handle a large increase in users, workloads, and transactions when necessary.

Speed up ticket resolution in your ServiceDesk Plus help desk with automation

Helping businesses deliver a seamless customer experience and ensure zero downtime has always been a key aspect of ManageEngine ServiceDesk Plus. One of this service desk solution’s powerful integrations is with Site24x7, wherein tickets are logged for specific Site24x7 alerts like Trouble, Critical, and Down. Once the incidents are resolved in Site24x7, their associated tickets are automatically closed in ServiceDesk Plus.

Speeding up Rails with Memoization

Whoever first said that "the fastest code is no code" must have really liked memoization. After all, memoization speeds up your application by running less code. In this article, Jonathan Miles introduces us to memoization. We'll learn when to use it, how to implement it in Ruby, and how to avoid common pitfalls. Buckle up!

Improving the Prometheus exporter for Amazon CloudWatch

A Prometheus CloudWatch exporter is a key element for anyone wanting to monitor AWS CloudWatch. Exporting CloudWatch metrics to a Prometheus server allows leveraging of the power of PromQL queries, integrating AWS metrics with those from other applications or cloud providers, and creating advanced dashboards for digging down into problems. But, who watches the watcher? Despite those advantages, using the wrong exporter or an incorrect configuration can have bad consequences in production environments.