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Dickerson's Hierarchy of Service Reliability

From Wikipedia: “Abraham Maslow was an American psychologist who was best known for creating Maslow’s hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority…” In developmental psychology, Maslow’s hierarchy is a classification system that reflects the universal needs of society as its base and then proceeds to more acquired emotions. Here is a graphical depiction of Maslow’s hierarchy.

3 Steps to Full-Stack Awareness With Nutanix

If you’ve chosen Nutanix Enterprise Cloud, you’re almost certainly relying on Nutanix Prism to help you migrate, then operate, the “enterprise cloud.” There’s no doubt that Prism is an outstanding tool for managing virtual environments. But — when was the last time someone complimented you on a well-managed virtual environment. Never, right? Because that’s not your job.

Tips for building an effective performance monitoring strategy

A record high of 162,414 cars per day cross the Golden Gate bridge, in wind, rain, and countless other environmental factors (don’t say earthquakes!) that compound stress on it. An Atlassian instance is a lot like a bridge. Users access each instance hundreds and thousands of times a day, amid conditions that include the size of the instance itself (with its load of comments, pages, repos, etc.), the apps you’ve added, API calls, and much more.

Real user monitoring: Who wants to monitor the average experience?

One of my biggest issues with the display of performance data in digital experience monitoring is using the “average” as the main value. Averages are of course useful in certain scenarios but when it comes to real user interactions on your website, averages are really unreliable.

Looking Back on 2018

It’s February, which means it’s the perfect time for us to publish our 2018 year in review. Other organizations publish these in January or even December, and they are wrong to do so. February is the best month for this, except for those years when we publish it in March. 2016 was a big year for us. 2017 was even bigger. You know what that means: 2018 was the biggest yet. How big was it?

Server Monitoring with Logz.io and the ELK Stack

In a previous article, we explained the importance of monitoring the performance of your servers. Keeping tabs on metrics such as CPU, memory, disk usage, uptime, network traffic and swap usage will help you gauge the general health of your environment as well as provide the context you need to troubleshoot and solve production issues.

Browser Automation: Using the Gmail API to Retrieve MFA Codes

In a separate article, we introduced the concept of performing synthetic transactions with LogicMonitor to ensure website services are up and running correctly. It may be necessary to authenticate with a website before you can fully monitor it, and authentication may require presenting an MFA code that has been delivered via email. Let’s take this a step further and incorporate an MFA (Multifactor Authentication) Challenge.