There is much to say about IT Service Management (ITSM). We have learned a lot during our time working in the field, and there is surely still more to incorporate in the years ahead. This domain constantly grows, changes, and evolves, sometimes making it hard to keep up with all the new information and latest ITSM trends. That’s why we designed this definitive guide to the world of IT Service Management and why we are constantly putting efforts into keeping it updated.

Imagine this: Your company’s entire network goes down, halting operations across the globe. Panic sets in as every minute of downtime means lost revenue and frustrated customers. What do you do? This scenario is a classic example of why Critical Incident Management (CIM) is vital. It's about having the right processes, people, and tools in place to manage high-impact events effectively and minimize damage.

Organizations that rely on traditional networks struggle to keep pace with rapidly evolving technologies and accelerate innovation. As AI, cloud, and decentralization create new challenges, the key to moving forward at a faster pace is to make sure the network is always available and working without any interruptions. This measure, known as network uptime, is crucial for assessing the reliability and performance of an organization's IT infrastructure.

During the pandemic, we were inundated with news stories about healthcare providers who had to get creative when treating patients because they couldn’t get the necessary medicine, supplies and equipment. Demand outweighed supply. But, for the most part, the supply chain has now stabilised, and nurses and doctors can source what they need to resume treatments and surgeries as normal. So, I was shocked when nearly three-quarters of hospital leaders in the UK and U.S.

It’s a bold claim for me to say that every developer can benefit from something 40% of them haven’t heard of, but hear me out. I was among the 40% who didn’t know tracing existed until this summer. Still, I spent the last three months learning why it’s critical to a developer’s workflow and the different ways developers pragmatically use it. In this blog, I hope to show you that you can benefit from tracing regardless of your stack, role, size, or project.

Vancouver, British Columbia, August 27, 2024 – Hyperview, the leading cloud-based data center infrastructure management (DCIM) platform, is pleased to announce a strategic partnership with Novem Digital, an innovative digital risk management and IoT company.

It’s all well and good to say that “every engineering decision is a buying decision.” It’s one of our favorite phrases here at CloudZero! However, it’s one thing to say it and quite another to LIVE IT. That’s pretty much the driving force behind CloudZero: We want your team to be able to access your company’s cloud spend data, analyze it from every angle that might be helpful, and use that information to grow the business.