How are your sales negotiation skills? Do you have a structured negotiation process in place that your MSP follows religiously to help you successfully close more deals? For any sales executive, I don’t think I’m out of line to say that sales negotiations can be a nerve-wrecking experience, as there are so many emotions at play and different paths of execution that can be used. But the end goal is always the same: Get that contract signed as soon as you can.

We consistently roll out helpful updates and fun features in Grafana Cloud, our fully managed observability platform powered by the open source Grafana LGTM Stack (Loki for logs, Grafana for visualization, Tempo for traces, and Mimir for metrics). In case you missed it, here’s a roundup of the latest and greatest updates for Grafana Cloud this month. You can also read about all the features we add to Grafana Cloud in our What’s New in Grafana Cloud documentation.

In the world of DevOps and cloud engineering, a new buzzword has emerged: Platform Engineering. This concept has sparked discussions across the industry, with professionals debating whether it replaces traditional DevOps or adds value to it. In reality, Platform engineering transforms how software teams work. It builds on DevOps principles to create self-service tools that boost developer productivity. This approach streamlines workflows, enhances security, and cuts operational costs.

Configuration templates consist of small pieces of code that allow administrators to implement changes across numerous devices as many times as necessary. These templates, often referred to as configlets, expedite system setup and make it more resistant to errors.

AWS disaster recovery strategies In today's interconnected world, business continuity is no longer a luxury but a necessity. Disasters, both natural and man-made, can cripple operations, leading to significant financial losses and reputational damage. To mitigate these risks, organizations are increasingly turning to cloud-based solutions, with Amazon Web Services (AWS) emerging as a preferred platform for disaster recovery (DR) strategies.

As organizations begin developing generative artificial intelligence (GenAI) applications, observability challenges could hinder their progress. Few robust monitoring tools for GenAI applications are available, which makes identifying and resolving issues in these applications time-consuming and error-prone.