Operations | Monitoring | ITSM | DevOps | Cloud

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Incident Commander: Roles, Best Practices, and How to Become

When systems fail, every second counts. The difference between prolonged downtime and swift resolution often comes down to one critical role: the Incident Commander (IC). ICs are the backbone of calm and clarity in the middle of chaos. Let’s unpack what an Incident Commander does, why they matter, and how you can step into this crucial role.

Patch Scanning: Where it Fits in The Patch Management Process

Did you know that 54% of IT professionals identify detecting vulnerabilities as the hardest part of the patching process (Adaptiva)? In a world where cyber threats are going to be more evolutionary and at a faster pace, one undiscovered vulnerability could still leave an organization exposed. That is where patch scanning comes in.

Mac Patch Management: Strategies For IT Success + Solutions

Let's face it-Mac Patch Management can be like trying to hit a moving target. There's always some new security vulnerability lurking around the corner, some critical patch that needs deploying, or some pesky third-party app demanding attention. If you're managing a mixed bag of Mac devices, you already know the stakes: falling behind on updates can mean cybersecurity threats, data loss, or worse-downtime.

HEAL AIOps and Chatbot Solve the Alert Flood Crisis

Every IT environment relies on multiple monitoring tools to ensure smooth and uninterrupted operations across various systems—network, databases, servers, applications, and more. These tools constantly scan for any performance anomalies to keep everything running smooth. However, when there’s a spike in performance metrics—such as CPU usage, network traffic, or database activity—each of these monitoring tools triggers its own alert for what might be the same underlying issue.

2024 year in review with the incident.io founders

In this episode, we take a look back at 2024 at @incident-io — reflecting on the year’s personal milestones, company-wide changes, and how our product has evolved along the way. Of course, no reflection would be complete without a healthy dose of "banter". Join us as we wrap up the year with insights, laughs, and a lookahead to what's coming early 2025.

Citrix Troubleshooting Masterclass - Automating Citrix Health Checks

Citrix Health Checks in half the time and at a fraction of the typical cost! Conducting Citrix Health Checks are critical to keeping your environment optimized for the best user experience, but many IT teams face several hurdles to conducting health checks: Time – Manual & time consumingResources – Not enough Citrix expertsFinances – Consultants are expensive and require continued engagement.

Harness Pricing: How Much Does Harness.io Cost?

Harness.io wants to be your one-stop shop for all things cloud management. To do so, the platform offers tools for automating complex processes, ensuring compliance and security, and improving cloud visibility. This holistic approach can accelerate software delivery and optimize operational costs in multi-cloud environments. But at what cost? You’ve probably heard that the Harness.io pricing model is confusing and opaque. And now Harness has restructured its pricing.

Unlocking the Potential of Private Location Monitoring with Secure Vault

At Uptime.com, we’re committed to delivering innovative solutions that enhance the security and reliability of your website monitoring experience. That’s why we’re thrilled to announce a significant update to our Private Location Monitoring (PLM) solution: natively integrating with Uptime.com’s Secure Vault.

How to Monitor Firewall Performance: Tackling Firewall Overload

Is your network running slower than usual? Do you notice strange delays or unexpected drops in performance? Do not rush to blame your Internet connection – it could be your firewall. Think of your firewall as a gate for your network. If the gate is stuck, overcrowded, or not working properly, everything behind it suffers. The result? Sluggish speeds, frustrated users, and potential security risks. This article is here to help.