Lost revenue, project delays, customer frustration, damaged reputation… The immediate consequences of system downtime are profound. However, the human impact of technical disruption can have just as crippling an impact on business outcomes. As IT teams worldwide work around the clock in the wake of outages like the recent CrowdStrike event, we take a closer look at the hidden toll of downtime and how IT leaders can work to mitigate its most harmful effects.

Setting clear, measurable goals is essential for any successful team. However, aligning those goals with the technical work can be challenging in the fast-paced world of software engineering. Engineers might focus on reducing latency or improving uptime, while business leaders look at revenue and customer satisfaction. It gets tricky to track the impact between the two to justify when specific engineering initiatives are important, why, and how they impact the bottom line.

This blog will be the second in a three-part blog series where we explore the benefits of the GitOps practice, how to get the most from GitOps, and how to measure and maintain success. Here is what you can expect from the series: We’ll dive into the practice of GitOps in this blog, defining and understanding what an efficient workflow can produce. Here you’ll put the principles of GitOps into practice, exploring how infrastructure as code (IaC) can help you get more done with fewer resources.

Organizations of all sizes face growing threats that can compromise sensitive data, disrupt operations, and damage reputations. Cybersecurity tools are indispensable in defending against these risks. But with so many options available, knowing which tools to choose and how to implement them effectively can feel overwhelming. This article will guide you through the essentials of cybersecurity tools: their types, how to evaluate them, and best practices for implementation.

An ITSM maturity model offers a framework that organizations can use to assess and enhance their IT Service Management practices. This model measures the effectiveness and efficiency of IT processes, providing a clear roadmap for growth. Organizations apply these models to evaluate their current IT Service Management capabilities, identify areas that need improvement, and ensure alignment with their business goals. Think of an ITSM maturity model as a strategic guide.

Subnetting is the process of dividing a network into several smaller, independent subnets. Each subnet is a portion of the core network that follows a specific logic. We know the definition of the use of subnets in local networks that we could use in our company, y, since the benefits of using subnetting are several.

Every IT and data team in Financial Services is already faced with many challenges. They manage large database estates with Personally Identifiable Information (PII) that is particularly sensitive, requiring governance and process protection. They have to constantly adapt to changing customer expectations with better products, more seamless experiences, and five-nines availability. They’re expected to deliver new features and services quickly, while keeping data safe.

In an era dominated by GenAI technologies, the critical role of robust network infrastructure—the backbone of AI's expansive capabilities—often remains in the shadows. At the heart of this infrastructure lies an intricate array of network devices, including routers, switches, modems, firewalls, wireless access points, etc. These devices, each serving a distinct yet interconnected role, collectively ensure the seamless transmission of data across the network.

An ITSM dashboard is your de facto control center for everything related to Service Management. It should be clear, detailed, versatile, and offer a single-glance way to get the necessary information. Otherwise, you risk mismanaging your IT assets and operations because you missed valuable data points.