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OnPage's Datto's Autotask PSA Integration Improves IT Workflows and Performance for MSPs

OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask ticketing and incident alert activities and workflows. The integration leverages the platform’s advanced ticketing capabilities by converting service tickets into intelligent alerts, all under one user interface.

Why European Users Are Leveraging Machine Data for Security and Customer Experience

To gain a better understanding of the adoption and usage of machine data in Europe, Sumo Logic commissioned 451 Research to survey 250 executives across the UK, Sweden, the Netherlands and Germany, and to compare this data with a previous survey of U.S. respondents that were asked the same questions. The research set out to answer a number of questions, including: Is machine data in fact an important source of fuel in the analytics economy?

How a company might lose more than $7 billions in 30 minutes

I've been working at WebGazer for seven months. For every day I spend in this business, I feel like I'm trying to run on a tightrope. Since our job is website monitoring, I see the similar downtime tragedies every day. I was reading some old downtime stories like "Amazon has lost $3.75 million in only 20 minutes!". Then, I decided to make a research about some possible downtime tragedies might happen.

The Evolution of CI/CD and Agile

It’s nearly the end of 2018 and we still discuss CI/CD and agile as separate concepts. The truth is, the line between them is blurring. Doing either or both well is very difficult. In fact, many organizations struggle to effectively execute an agile workflow, or reach CD because they are so difficult to do well. This article focuses on why it is so important to keep striving toward this gold standard duo because CI/CD and agile result in quality and predictability.

How to Raise the Bar on the ITIL's Recommendations for Critical Incident Management

According to the ITIL, the framework of best practices for delivering IT services, there is a recommended process flow for how to handle major incidents. Clearly, the IT community would be well served to follow the ITIL’s systematic and professional approach, whose benefits, according to CIO Magazine.