We are excited to announce the launch of Elastic's Support Assistant. This blog takes you through a tour of our latest generative AI tool and some common scenarios where it can help with your own use of Elastic technology.

Customer service has come a long way, from its roots in face-to-face interactions and phone support to today's sophisticated digital platforms. The latest phase in this evolution is about shifting from human-led processes to AI-driven solutions. According to Gartner, by 2025, 80% of customer service and support organizations will utilize generative AI technology to enhance agent productivity and elevate the overall customer experience (CX).

Lumigo is expanding its troubleshooting and observability platform with cutting-edge AI-powered tooling, now available in beta, which will provide developers and DevOps teams with the fastest and most cost-efficient way to debug and observe complex microservices. AI is quickly reshaping the technology landscape. However, observability tools have been slow to find ways to leverage AI in a fashion that provides tangible value.

AI is all about the game of data. And the emergence of advanced AI models, including the newsmaker one - Generative AI, is compelling business leaders to revisit their data platforms. Stating the obvious, businesses now need customized AI models built for their unique business needs and perfected as per their data. So, your journey to a successful AI transformation or adoption begins with a robust data infrastructure as a stepping stone.

GenOps is a new operational platform for Generative AI. Learn the difference between AI agents and microservices and how to implement GenOps.

The advancements in GenAI technology are creating a significant impact across domains/sectors, and the Kubernetes ecosystem is no exception. Numerous interesting GenAI projects and products have emerged aimed at enhancing the efficiency of Kubernetes cluster creation and management. From simplifying application containerization for engineers to addressing complex Kubernetes-related queries or troubleshooting issues within a cluster, GenAI demonstrates immense potential.

The AI hype is undeniable. Buzzwords like ‘machine learning’, ‘deep learning’, and ‘artificial intelligence’ have permeated boardrooms, media, and tech conferences. However, recent market movements suggest that AI might be at the ‘peak of inflated expectations’. Nvidia, a leading player in AI hardware, has seen its stock plummet by about 20% over the last month (8th July to 8th August 2024).

Splunk has launched a GenAI summary feature in splunk.com and docs.splunk.com search platforms designed to give users a quick and accurate glance of the most pertinent information they are looking for. This GenAI feature serves up a contextual high-level summary pulled from various relevant search results on topics ranging from Splunk product and feature usage to general Splunk terminology.