Operations | Monitoring | ITSM | DevOps | Cloud

DORA Metrics in the AI Era: Why Deployment Isn't Faster

DORA metrics in the AI era reveal a paradox: PR volume is climbing, but deployment frequency is staying flat. In this talk, GitKraken's Director of Product Jeff Schinella breaks down why AI-accelerated code generation is creating a review bottleneck that your DORA metrics can't fully explain on their own. Jeff walks through how PR metrics (cycle time, first response time, code churn, and PR size) serve as the leading indicators behind your DORA data. If your deployment frequency is flat while PR counts go up, the bottleneck isn't your devs. It's your review capacity.

AI, Platforms, and the Future of Value Delivery: A Conversation with ServiceNow

How do enterprises turn AI from experimental potential into real-world software delivery value — without slowing down, breaking security, or sacrificing reliability? At {unscripted} 2025, Amit Zavery — President, Chief Product Officer, and COO of ServiceNow — joined Harness CEO and Founder Jyoti Bansal for a candid fireside chat on the future of AI in the enterprise, the role of platforms in unlocking developer productivity, and why"AI-native" only works when speed, security, and reliability move together.

Why Network Operations Needs Data-Centric AI

The discussion around AI in infrastructure and operations has become increasingly model-centric. Teams want to know what model a platform uses, how current it is, how much reasoning capacity it has, and how quickly it can be updated as the model landscape shifts. Those are reasonable questions, but they tend to arrive too early. In production operations, the more consequential question is what happens to the data before any model is asked to interpret it.

Action trails: The missing link between AI and human trust

When people talk about trusting AI, they usually focus on the interface. It summarizes and uses confident language with a level of clarity that feels reliable. But that’s all window dressing. None of it builds trust. Trust doesn’t come from what the AI says. A verifiable record of what the AI did makes it trustworthy.

The "Free" AI Tool That Will Ruin Your Code#speedscale #aiagents #aicoding #devops #softwareengineer

Relying on AI and interns to build custom traffic replay tools is a scalability nightmare that introduces security risks, brittle code, and massive maintenance costs...use Speedscale instead. Learn more: speedscale.com.

When your agents hallucinate at 2 am, it is not a model problem

The first time an AI assistant suggests "restart the service" during a live incident and nobody on the bridge can tell whether that suggestion came from a current runbook, a stale wiki page, or thin air, you stop caring about model benchmarks. You start caring about what the agent actually knew, where that knowledge came from, and whether you can trust the chain of reasoning behind it.