Operations | Monitoring | ITSM | DevOps | Cloud

In this episode of Agents of IT, Ari Stowe and Ian Coppock unpack the recent Claude outage and what it reveals about our growing dependence on AI at work. From developers suddenly returning to Stack Overflow to the infrastructure challenges behind AI scaling, the conversation explores what happens when AI becomes critical enterprise infrastructure. They also discuss how organizations should prepare for AI outages, why “stampede adoption” is the new reality of AI releases, and what resilient, multi-agent architectures could look like going forward.

When AI went down this week, it didn’t just break a tool. It slowed knowledge work across the enterprise. For many teams, it felt less like a system outage and more like losing a coworker.

Tom and Akhilesh unpack why automation alone will never deliver autonomy, and why intelligence means anticipating change rather than constantly reacting to it. They explore the role of people in enterprise transformation, the limits of technology without trust and context, and why the most powerful use of AI is freeing humans to focus on what they do best. Plus, Akhilesh makes the case for ping pong as a surprisingly effective way to reset when the pressure is on.

AI went down. Work stopped. The lesson from the Claude outage: when AI fails, workflows stall and requests pile up. Resilient IT keeps work moving. Even when AI goes dark.

Joni and Kevin discuss AIOps and acumen at Mobile World Congress.

By continuously connecting signals across your IT environment, Skylar Advisor turns operational complexity into clear, prioritized guidance. It highlights potential impact, explains why it matters, and delivers clear next steps so IT teams can act early and stay ahead of alerts before they turn into issues.