Last week I went camping with some friends. One of them did the shopping for all of us, so I sent him my share using a payment app. It took me less than 2 minutes to complete the transaction. A few years ago, a similar transaction would have me going to the bank to complete the task, or at a minimum, calling a bank teller and having him do it. Try to imagine a bank asking its customers to do any of these things today. It would probably lose all its customers in no time.

A new article in the September issue of LANLine (“Automation creates productivity”) summarizes typical challenges and problems in network monitoring very well and is really worth reading. I would like to briefly discuss some of the issues raised and how our product Enterprise Alert® was developed to solve them. Of course, it is important that especially critical alarms are processed promptly. Even small problems can quickly lead to major failures.

COVID-19 has left colleges and universities scrambling to come up with alternative plans for the 2020 fall semester. Some are opting for 100% online learning while others are taking more of a hybrid approach with a combination of in person and online classes. While schools face an abundance of change this academic year, it’s not just the faculty and students that need to adapt but also the entire IT infrastructure for which the school is run.

A fireside chat to discuss use cases and deployment tips for AIOps with observability generated a stream of compelling questions from attendees, which the Moogsoft hosts answered with depth and expertise. Combining AIOps analysis with detailed observability data is key for DevOps and SRE teams to attain continuous service assurance, so Moogsoft just published a new ebook about this topic titled “Observability with AIOps For Dummies.”

A new article in the September issue of German magazine LANLine (“Automation creates productivity”) summarizes typical challenges and problems in network monitoring very well and is worth reading. I would like to briefly discuss some of the problems addressed and how our product SIGNL4 was developed as a solution for exactly these problems.

An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from IT system failure, to events requiring the attention of healthcare professionals, to critical maintenance of physical infrastructure.

There is nothing more frustrating for IT Professionals than having to go to multiple places and sometimes into multiple systems to track down an issue. Yes, it is the job, but with Enterprise Alert, we provide a single pane of glass that contains all events, policies, and alert notifications in one place. The next question we asked is, “Is all of the relevant data easily accessible, and can it be viewed from one central screen”?