3 Ways Status Pages Improve Customer Service
Having a stellar customer service team is useful, but status pages can improve this experience for your customers and end users. Discover three ways status pages can improve customer service.
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Resolve Actions - Integrating with HashiCorp Vault
Integrate with 3rd-party password vaults, such as HashiCorp Vault, to retrieve credentials (secrets, keys, etc) for use within your Resolve Actions automations and runbooks.
IT process automation for managed service providers
IT process automation can have several benefits for a managed service provider. It can increase productivity, lower costs, improve quality, reduce downtime, improve SLA management and keep customers happy. Until now, IT process automation was a benefit mostly enjoyed by large organizations. However, with the introduction of SaaS tools and standards for integrating these tools, it is now possible for any managed service provider to enjoy the same benefits.
Digital Data Loggers vs. Chart Recorders. When To Upgrade
A digital data logger is an electronic device that measures and records various environmental conditions. These conditions can be temperature, humidity, pressure, voltage, or current. Measuring them is essential in many industries where compliance regulations exist. A chart recorder is essentially an old-school version of the digital data logger. Instead of using a microprocessor for storage, a chart recorder marks the measurements on a paper chart that shows variations in the values recorded at a glance. In this article, we will take a closer look at each and compare the two.
Faster Incident Resolution with Context Rich Alerts
Labelling your alert payloads although simple can significantly improve the time it takes for your team to respond to incidents. In this blog learn how Squadcast's auto-tagging feature can be a game changer by enabling intelligent labelling & routing of alerts to ultimately reduce your MTTR. A frequent problem faced by on-call engineers when critical outages occur is pinpointing the exact point of failure.
AIOps as a modern cockpit, and why that matters
Join us in a CTO Perspective discussion with Jason Walker, Chief Customer Officer at BigPanda and former marine pilot, to find out exactly how IT Ops is following in the footsteps of the modern cockpit and why that should matter to anyone looking to adopt AIOps.
AIOps as a modern cockpit, and why that matters
Our human capacity for ingesting information and acting on it, is constant. As the systems we operate grow more complex, we need to make sure we use technology that presents us with only the relevant information we need, exactly when we need it. In aviation, this lesson was learned long ago, and now IT Ops is catching up.
11 Amazing Examples of Status Pages we've seen in 2021 so far!
Companies all over the world are realizing that to look professional to their users they need to take control of how they communicate system incidents or maintenance updates. The best way of course to do this is through a beautifully presented status page.
Press Release: iLert achieves Amazon RDS Ready designation
Cologne, Germany – iLert GmbH, a SaaS company for alerting, on-call management, and uptime monitoring, announced today that it has achieved the Amazon RDS Ready designation, part of the Amazon Web Services, Inc. (AWS) Service Ready Program. This designation recognizes that iLert has demonstrated successful integration with Amazon Relational Database Service (Amazon RDS).
Better Alerts [as in, far more specific and just generally way better]
A couple of weeks back, we broke sign-ups. And in the most meta fashion, we learned about this because someone here had the foresight to set up an alert in Sentry to notify us if sign-ups dropped to zero. Getting alerted kicked off our incident response process. A team was formed to tackle “What broke?”, “How do we fix this?”, “How long has this been happening?”, “Are any other services impacted?”, and much more.