Operations | Monitoring | ITSM | DevOps | Cloud

How to Maximize Customer Retention with Grafana Cloud SLOs | Demo | Alert Management | Incidents

In this video, Mark Covelo, a Solutions Engineer at Grafana Labs, demonstrates how Grafana Cloud SLO empowers organizations to improve customer retention by simplifying the adoption of Service Level Objectives (SLOs). SLOs provide critical insights into the customer experience, enabling teams to prioritize and resolve user-impacting issues effectively.

HEAL AIOps and Chatbot Solve the Alert Flood Crisis

Every IT environment relies on multiple monitoring tools to ensure smooth and uninterrupted operations across various systems—network, databases, servers, applications, and more. These tools constantly scan for any performance anomalies to keep everything running smooth. However, when there’s a spike in performance metrics—such as CPU usage, network traffic, or database activity—each of these monitoring tools triggers its own alert for what might be the same underlying issue.

How to Build Omni Model Dynamic AI Assistants using Intelligent Prompting

My name is Tim Gühnemann, and as an AI engineering working student at ilert, I had the privilege of developing and continuous improving ilert AI, ensuring it meets the needs of our customers and aligns with our vision. ‍ Our goal was to provide all our customers with access to ilert AI. We aimed to develop a solution that could adapt dynamically and function independently based on our use cases, similar to the OpenAI Assistant API.

Event Transparency: Enterprise Scale Alert Debugging with ilert's Event Explorer

At ilert, one of the key tools in our debugging process is the Event Explorer, which provides an extensive overview of incoming events and their processing lifecycle. By reflecting the event process of an alert source, the Event Explorer allows our team to trace event paths, correlate related data, and identify issues quickly.

Home Call Survival Guide

Whether it’s your first or hundredth home call shift, preparing yourself both physically and mentally is crucial. These shifts can be unpredictable, demanding, and emotionally taxing, making it essential to prioritize your well being while maintaining your readiness to provide the best possible patient care. By adopting effective time management, organization, and healthy strategies, you can confidently navigate the unique challenges of home call shifts. Key Takeaways (TL;DR)

Update December 2024 - Intelligent event filters and enhanced manual alarm distribution

In our December update, we have significantly revamped and improved manual alerting. If you need to carefully evaluate incidents before distributing them manually to the respective teams or want to send critical operational updates to relevant personnel, you’ll love the new features we’ve introduced! Additionally, we’ve added intelligent filtering options for automatically incoming events.