User July update includes a new and optimized user management in the web portal and a new feature in the duty scheduler, which allows to easily create stand-ins for scheduled duty personnel. Furthermore, it is now possible to acknowledge or close Signls directly during the call. As always, all details can be found in this blog article.

Critical Incident Management is designed to handle disruptive and unexpected events that threaten to harm an organization or its stakeholders. These incidents range from cyber attacks and system failures to natural disasters and global pandemics. The importance of critical incident management cannot be overstated, as it is a pivotal process that maintains business continuity and ensures smooth operations despite adversities.

In the dynamic world of Information Technology (IT), incident tracking is a critical process within the realm of incident management that can significantly influence an organization’s operational efficiency and service quality. Incident management refers to the identification, recording, and management of incidents—unplanned events or disruptions—that can impact IT services.

In our previous blog from the ConnectWise series titled “OnPage-ConnectWise Incident Alert Management Workflows,” we discussed how customers are optimizing their investments in ConnectWise PSA. Now, we’re excited to present a new and powerful workflow specifically designed for after-hours that addresses the evolving needs of IT and Managed IT clients.

The Prometheus alerting model is a flexible tool in every observability toolkit. When enhanced with Grafana data sources, you can easily alert on any data, anywhere it might live, using the battle-tested label semantics and alerting state machine that Prometheus defines. Often, engineers want to see patterns in their alerts over time, in order to observe trends, make predictions, and even debug alerts that might be firing too often.

On-call responsibilities are a crucial part of many industries, ensuring that businesses can provide round-the-clock support to their customers. However, the demanding nature of on-call duty can lead to burnout and reduced productivity if not managed effectively. In this article, we will explore various strategies and tips to make on-call more manageable, enabling professionals to maintain a healthy work-life balance and deliver exceptional service.

With the ever-growing landscape of digital technology and the internet of things (IoT), businesses are becoming increasingly reliant on complex systems to monitor and manage their operations. This dependency has resulted in an explosion of alerts and notifications, overwhelming IT teams and affecting overall productivity. It’s never been more critical to have an effective alert management strategy in place to ensure the smooth running of your organization.