The threat and security landscape is becoming increasingly cluttered. As incidents increase, so do alerts and notifications, leading to too many alerts and too few hours to address them. Many businesses work remote and with the ever-present smartphones, we are always on the go. Yet it is essential that security teams receive and prioritize meaningful threats, but that task is easier said than done.

Event management is a critical process within IT service management, offering a structured method to detect, assess, and respond to events that could disrupt business services. Essentially, event management is a systematic approach to tracking all detectable occurrences within IT infrastructure, applications, systems, and services.

“By failing to prepare, you are preparing to fail. Preparation prior to a breach is critical to reducing recovery time and costs.” (RSAConference) For 83% of companies, a cyber incident is just a matter of time (IBM). And when it does happen, it will cost the organization millions, coming in at a global average of $4.35 million per breach. The damage isn’t only financial, nor solely related to customer loyalty and brand equity.

Alerting is one of the main reasons for having a monitoring system. It is always better to be notified about an issue before an unhappy user or customer gets to you. For this, engineers build systems that would check for certain conditions all the time, day and night. And when the system detects an anomaly - it raises an alert. Monitoring could break, so engineers make it reliable. Monitoring could get overwhelmed, so engineers make it scalable. But what if monitoring was just poorly instructed?