Observability has become a critical aspect of modern software development and operations, allowing organizations to gain insights into the health and performance of their applications and systems. One of the key decisions when implementing observability is choosing between commercial or open-source tools. We spoke to several professionals who shared their experiences and insights on this topic, shedding light on the pros and cons of each approach.

In the current fast-paced world, businesses are seeking methods to increase their efficiency and simplify their processes. But, there are times when teams are unaware of an issue at the initial stage, leading to a bad customer experience. For example, you are a part of the Infrastructure team, where your primary responsibility is to check resources and notify when they reach their maximum capacity. Let's say due to an anomalous traffic load, our resource CPU utilization goes above 90%.

Incident response tools are software applications or platforms designed to assist security teams in identifying, managing, and resolving cybersecurity incidents. Incident response is a crucial part of an organization’s cybersecurity strategy, making it possible to detect threats, analyze vulnerabilities, respond to attacks, and recover from security breaches. Incident response tools are vital for safeguarding organizations against evolving cyber threats.

In the world of software engineering, the choice of programming languages, frameworks, and technologies is constantly evolving. As a result, hiring engineers who have experience in different tech stacks has become a common practice for many companies. However, this practice also raises questions and concerns about the potential challenges and advantages of hiring engineers who work in predominantly different stacks.

In any operation or activity, unforeseen happenings can derail progress. The job of a good manager is to try their best to make the hitherto unforeseen visible and planned for. It’s all too easy to find yourself reacting to occurrences that can throw you and the company into turmoil, with frantic fixing on the back foot being the result. The best managers can make it look like they don’t do much.

As more and more teams transition to remote work, collaboration tools like Slack have become increasingly popular. Slack's chat-based communication platform makes it easy to keep teams connected and informed, but it can also create challenges when it comes to managing support channels. In this post, we'll explore different approaches to building a Slack-based support system and provide some tips for success.

In today’s fast-paced digital landscape, businesses heavily rely on their IT departments to ensure smooth operations and deliver exceptional customer experiences. When it comes to IT support, one critical metric stands out: response time. A prompt and efficient response can be the difference between a satisfied customer and a frustrated one. In this blog post, we will explore strategies to improve IT response times, enhance customer satisfaction, and optimize overall productivity.