Operations | Monitoring | ITSM | DevOps | Cloud

Events, Alert, and Incidents: What's The Difference? How Do They Relate?

Effectively managing events and alerts is essential for preventing or quickly resolving incidents, whether it’s a sudden service outage or an ongoing cyberattack. The three terms — events, alerts, incidents — are different but they are closely related. Read on to learn more. Ensuring the reliability, performance, and efficiency of IT systems is both the heart of operational excellence and an important strategic objective for digital organizations.

A Process for DDoS Incident Response

A distributed denial of service (DDoS) attack overwhelms a server, service, or network with internet traffic to disrupt or halt normal operations. This is typically achieved by multiple compromised systems flooding the target with traffic. The result is that legitimate users cannot access the systems or services, causing significant operational and financial impact.

SIGNL4 A New Hope in IT

In a galaxy not so far away, a new force rises to restore balance to IT operations. Signl4 delivers real-time mobile alerting, on-call scheduling, and instant team mobilization when critical systems need saving. Experience the power of seamless communication, faster incident resolution, and unstoppable uptime — without the chaos. Whether you're defending against downtime or responding to mission-critical alerts, Signl4 is the ally your IT team has been waiting for.

OnPage Atlassian Jira Service Management Integration

OnPage + Jira: Instantly Alert and Mobilize Your On-Call Teams Say goodbye to missed high-priority tickets! With the OnPage-Jira integration, critical Jira issues instantly trigger alerts to your on-call teams via the OnPage mobile app—ensuring fast response and accountability. What this integration offers: Instant alerts for critical Jira tickets Two-way communication between OnPage and Jira.

Stay ahead of slowdowns: Introducing alerts for slow response time

Performance issues can sneak up before they turn into full-blown outages. Get notified when your website or service takes longer than usual to respond. We’re excited to announce that you can now set up response time thresholds and receive alerts when performance dips below your expected level. This means you can take action early, improve user experience, and prevent minor slowdowns from becoming major problems.

How to Combat MSP Alert Fatigue

Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning that they must have a practical way of identifying incidents, vulnerabilities, and outages. The obvious choice is employing an incident alerting tool that can deliver alerts to the on-call engineers responsible for maintaining system health and performance.

Incident Alerting and On-Call Management for MSP (Managed IT Services) Explainer

Managing incidents, on-call, and mass notifications as an MSP just got easier. OnPage helps Managed Service Providers cut down MTTR, hit SLAs, and make sure critical alerts from tools like Jira, ConnectWise, Autotask, and ServiceNow reach the right people—fast. Plus, when urgent updates need to go out to your entire business ecosystem, BlastIT delivers instant mass notifications.